Contact Centre Advisor

Park Holidays offers a range of distinctive parks in some of the most popular resorts along the coast. Each has its own style and character – but always with the same high standards of accommodation and service. Facilities vary from park to park, but usually include a leisure pool complex and club house with regular entertainment. At Park Holidays UK we always aim to offer customers the very best value for money with our affordable caravan holidays. If you are looking to own your own holiday home we offer a wide range of great value models to suit all tastes and budgets. OVERVIEW We are seeking a motivated and customer-focused Contact Centre Advisor to join our team. The successful candidate will be responsible for delivering excellent customer service, handling inbound and outbound calls, and liaising with park staff to ensure our customers\’ needs are met. JOB DUTIES Answer inbound calls and assist customers with specific needs. Build customer interest in the services and products offered by Park Holidays. Provide customer service of the highest level. Make outbound calls to collect balances and follow up on general requests. Liaise with park staff on a day-to-day basis. Visit parks to ensure your knowledge base is constantly updated. Review and provide constructive feedback on marketing material. Work in compliance with General Data Protection Regulations (GDPR) and Payment Card Industry Data Security Standard (PCI DSS) requirements. Deliver training to new and current Advisors, when required. Attend relevant training courses as recommended by your Line Manager or the Company. REQUIREMENTS Proficiency in speaking to guests, addressing enquiries, and communicating clearly over the phone. Excellent customer service skills, including discovery-questioning, listening, establishing rapport, matching, and closing. Active listening skills. Good general standard of literacy, numeracy, and IT skills. Ability to work on your own initiative with a logical and methodical approach to work. Strong team working ability. Patience and the ability to remain calm in stressful situations. Friendly and tactful personality. Good timekeeping. Open-minded attitude. Ability to handle complaints, difficult conversations and situations. Ability to see enquiries and projects through to completion. Flexibility and ability to adapt quickly to changing priorities