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- Tasks: Lead daily operations and enhance member experience in a luxury fitness club.
- Company: Join Third Space, a prestigious collection of luxury health clubs in London.
- Benefits: Enjoy leadership training, complimentary membership, and exclusive staff perks.
- Why this job: Shape a brand-new club experience in a collaborative, high-performance culture.
- Qualifications: Proven leadership in high-end fitness or hospitality; proactive and solutions-focused.
- Other info: Flexible hours required, including weekends and early/late shifts.
The predicted salary is between 43200 - 72000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We are a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us...and we wouldn’t have it any other way. This is our space.
Last year we opened 4 brand new clubs, taking us to 13 in London. This year and beyond, our plan is to almost double our estate, as well as continue the ongoing refurbishments of our existing portfolio. The first new club in this expansion is going to be Chelsea, opening in November this year. With this in mind, we’re now looking for a club Operations Manager who will enhance our service, manage day-to-day operations in club and elevate standards through the effective onboarding and ongoing support & engagement of the team.
You’ll be working alongside the club General Manager and Group Head of Operations to ensure operational excellence and that we have the right people, in the right place at the right time so that our members have an extraordinary experience and can achieve their fitness goals. Your mission is to ensure that you and your team are focused on providing a perfect member experience through a world class operation.
What You’ll Get...
- A leadership role in one of London’s most prestigious fitness brands.
- The opportunity to shape the member experience in a brand-new, state-of-the-art club.
- A collaborative, high-performance culture where your ideas and efforts are valued.
- Access to our leadership training and development programmes.
- Complimentary club membership and exclusive staff benefits.
What You’ll Do...
- Lead the team of concierge and housekeeping in the club, ensuring our clubs look their best every day.
- Identify areas to improve on cleanliness, member experience and ways of working.
- Manage two reports, Housekeeping Manager and Concierge Manager.
- Build excellent relationships with members, always listening and learning from them, solving any problems they might have and looking for opportunities to surprise and delight our members.
- Drive the clubs NPS and Google reviews by collecting, sharing and discussing feedback from our members.
What We’re Looking For...
- Proven leadership experience in a high-end fitness or hospitality environment.
- Managing a wide and varied workload and be just as comfortable engaging with people over the phone and via email as you are face-to-face.
- A proactive, solutions-focused approach - you don’t wait for problems to escalate.
- Leading a team. You’ll take pride in ensuring the club, its facilities and its equipment is kept to the highest standard.
- You will also need to be comfortable with working flexible hours - this will include weekend working, early starts and late finishes.
If you think we are the right place for you, and you can help us to continue our success, please apply.
Operations Manager - London employer: Third Space
Contact Detail:
Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - London
✨Tip Number 1
Familiarise yourself with Third Space's unique philosophy and values. Understanding their commitment to providing an extraordinary member experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the fitness and hospitality industry in London. Attend events or join online groups where you can connect with current employees or industry professionals who can provide insights about the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlight your proactive problem-solving skills and how you've improved member experiences in previous roles.
✨Tip Number 4
Research the latest trends in fitness and hospitality management. Being knowledgeable about current industry standards and innovations will demonstrate your commitment to operational excellence and member satisfaction.
We think you need these skills to ace Operations Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles within high-end fitness or hospitality environments. Emphasise your ability to manage teams and improve member experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the fitness industry and your proactive, solutions-focused approach. Mention specific examples of how you've enhanced member experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as team management, customer service excellence, and operational efficiency. Use keywords from the job description to align your application with what Third Space is looking for.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Third Space and its philosophy in your application. Express why you want to be part of their team and how you can contribute to their mission of providing outstanding fitness spaces.
How to prepare for a job interview at Third Space
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in high-end fitness or hospitality environments, focusing on your ability to motivate and engage staff.
✨Understand the Brand Philosophy
Familiarise yourself with Third Space's philosophy of providing outstanding fitness spaces. Be ready to discuss how you can contribute to enhancing the member experience and align with their values during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and proactive approach. Think of specific situations where you've identified areas for improvement and how you implemented solutions to enhance service quality.
✨Emphasise Relationship Building
Building excellent relationships with members is crucial. Prepare to share examples of how you've successfully engaged with customers, listened to their feedback, and created opportunities to surprise and delight them.
