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- Tasks: Repair and maintain coffee equipment, ensuring top-notch quality and customer satisfaction.
- Company: Join a leading name in the coffee industry, known for excellence and innovation.
- Benefits: Enjoy a competitive salary, company vehicle, pension, 25 days holiday, and more perks.
- Why this job: Be part of a dynamic team, work with diverse clients, and make a real impact.
- Qualifications: Mechanical experience, a clean driving licence, and a passion for customer service required.
- Other info: Flexible hours with 1 in 4 weekends; perfect for those who love variety in their work.
The predicted salary is between 30000 - 37500 £ per year.
This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Dartford and the surrounding area. Salary up to £37,500 per annum including working 1 in 4 weekends, vehicle, pension, and other benefits.
Requirement:
- A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards, and procedures.
- Ensure complete customer satisfaction by understanding their needs and providing attention to detail.
- Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Position Description:
Promote the company by responding to reactive and service call requests by working in a professional, efficient, and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Responsibilities:
- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in good working order.
- All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
- Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
- Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via hand-held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
Knowledge, Skills & Experience:
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem-solving skills with an electrical mechanical background.
- Computer literate with a clean driving licence.
- Self-motivated with a flexible approach to work, location, and hours (Required to work 1 in 4 weekends).
If you feel this role to be a good match for your skills and experience, we look forward to hearing from you.
Locations
Contact Detail:
Shannon White Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific coffee equipment and brands that the company services. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous mechanical experience in detail, especially any relevant troubleshooting or repair work you've done. Be ready to provide examples of how you've ensured customer satisfaction in past roles.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you've had to diagnose and fix issues under pressure. This will highlight your ability to handle the demands of a field service engineer.
✨Tip Number 4
Emphasise your flexibility and willingness to work weekends, as this is a requirement for the role. Being upfront about your availability can set you apart from other candidates.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mechanical and electrical work, particularly in the coffee industry or similar fields. Emphasise any customer service roles you've held, as this position requires a strong focus on client satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for coffee and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the company's reputation for quality.
Highlight Technical Skills: Clearly outline your technical abilities related to coffee equipment repair and maintenance. Include any certifications or training that demonstrate your expertise in this area, as well as your problem-solving skills.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work as a Coffee Field Service Engineer. Mention why you are drawn to this role and how it aligns with your career goals, which will help you stand out to the hiring team.
How to prepare for a job interview at Shannon White Technical Recruitment
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and the industry during the interview. Share any personal experiences or knowledge you have about coffee quality and equipment, as this will demonstrate your genuine interest in the role.
✨Highlight Your Technical Skills
Be prepared to discuss your mechanical experience and problem-solving skills in detail. Provide specific examples of past repairs or maintenance tasks you've completed, especially those related to coffee equipment, to showcase your technical ability.
✨Emphasise Customer Service
Since customer satisfaction is key in this role, be ready to talk about how you've successfully handled customer interactions in the past. Share examples of how you've gone above and beyond to meet client needs and ensure their satisfaction.
✨Demonstrate Your Flexibility
This position requires working 1 in 4 weekends, so it's important to convey your willingness to adapt to varying work hours and locations. Discuss any previous experiences where you've had to be flexible and how you managed those situations effectively.
