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For Companies At a Glance
- Tasks: Assist customers with orders and provide excellent service daily.
- Company: Join a vibrant team at a growing business in Waterlooville.
- Benefits: Enjoy 25 days leave, free parking, and a great salary up to £28,000.
- Why this job: Make a meaningful impact on customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and order processing is essential.
- Other info: No weekend work, early finishes, and fantastic training opportunities await!
The predicted salary is between 16800 - 28000 £ per year.
We are seeking an individual who is highly experienced in providing customers with outstanding service and assistance. If you're looking for an opportunity to join a vibrant and supportive team, this is the perfect position for you! As part of this role, you will be providing excellent customer service and helping customers with their orders. This is an exciting opportunity to be part of a growing business and make a meaningful contribution to customer satisfaction.
The Role
- Responding to all email enquiries
- Provide pricing and product information to customers via email
- Updating the quotation system with client information
- Following up on enquiries and keep records of all drawings and relevant documentation
- Professionally answering the telephone, taking all messages and ensuring they are dealt with in a timely and efficient manner
- Ensure that all customer enquiries received by all methods are dealt with efficiently
- Matching invoices with delivery notes and checking order totals
The Person
We're looking for a passionate and organised individual, who is an excellent communicator with a great eye for detail. Knowledge and experience in order processing and customer service are essential for this role. You should also have an understanding of Microsoft Office and the ability to pick up new systems quickly.
Additional Information
The business offers outstanding 1-2-1 training and development opportunities for those that wish to grow within their role, in addition to office hours, no weekend working and an unbeatable benefits package.
Benefits:
- Salary up to £28,000 (depending on experience)
- 25 days annual leave plus bank holidays plus a day off for your birthday
- Free on-site parking
- Hours of work are 8.30am to 4.30pm and 9.00 to 5.00pm Monday to Friday
- Early finish on a Friday (1 in 4) and subject to business needs
- Pension scheme, eye care and life insurance
Contact Detail:
Rafferty Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator - Maternity Cover
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what we offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your communication skills. Since this role involves a lot of customer interaction, practice clear and concise communication to ensure you can handle enquiries professionally and efficiently.
✨Tip Number 3
Get comfortable with Microsoft Office, especially Excel. Being proficient in these tools will not only help you manage customer information but also streamline your order processing tasks.
✨Tip Number 4
Showcase your organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects, as this will highlight your ability to thrive in a busy environment like ours.
We think you need these skills to ace Sales Administrator - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and order processing. Use specific examples that demonstrate your ability to provide outstanding service and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your organisational skills. Mention how your previous experiences align with the responsibilities of the Sales Administrator role.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any experience you have with quotation systems or similar software. This will show that you can quickly adapt to new systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Rafferty Resourcing Ltd
✨Showcase Your Customer Service Skills
Since the role heavily focuses on providing outstanding customer service, be prepared to share specific examples of how you've successfully handled customer enquiries in the past. Highlight your ability to remain calm under pressure and your commitment to customer satisfaction.
✨Demonstrate Organisational Skills
The job requires excellent organisational abilities, so come ready to discuss how you manage your time and prioritise tasks. You might want to mention any tools or methods you use to keep track of orders and customer communications.
✨Familiarise Yourself with Microsoft Office
As knowledge of Microsoft Office is essential for this position, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in relation to order processing and documentation.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
