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- Tasks: Welcome visitors, manage calls and emails, and assist with queries.
- Company: Join a dynamic front of house team in Northampton delivering top-notch service.
- Benefits: Earn £14-£16 per hour with potential for temp work and valuable experience.
- Why this job: Perfect for those who love interacting with people and thrive in a professional environment.
- Qualifications: Customer-facing experience in hospitality or corporate settings is essential.
- Other info: Must have a DBS certificate and own professional attire.
We are currently looking for a receptionist to work on our clients site within Northampton, ensuring all tenants and visitors receive a 5* service. The position involves working in the front of house team on the ground floor, ensuring incoming visitors are seen to and assisted accordingly, emails and phone calls are answered and dealt with, and handling any additional queries from visitors. There are also administrative duties involved.
Responsibilities:
- Ensure a five* service is delivered by welcoming visitors and directing them accordingly
- Ensure all calls and emails are answered promptly and accordingly
- Manage the reception and helpdesk inbox
- Raise response works on systems
- Deal with any queries from occupiers or workers
- Signing in visitors and helping with directions
- Report any relevant information and issues to Front of House Manager and designated Facilities Management team
- Ensuring the front of house area is immaculately presented – replenish stock in kitchens and ensure areas are tidy
We are looking for candidates with customer facing experience in:
- Hotels
- Restaurants
- Corporate
- Airlines
- Marketing/Event
Looking for someone that is enthusiastic about ensuring a high level of service is delivered at all times, with a friendly, professional, bubbly personality. Candidates must always be extremely well presented (must own a Black/Navy Suit with matching Blazer, White Shirt, Black Court Shoes (tie for male)). Fantastic communication skills are essential as you will be dealing with high profile clients.
DUE TO THE LEVELS OF APPLICATIONS, ONLY SUITABLE CANDIDATES WILL BE CONTACTED.
Contact Detail:
Total Facilities Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what we stand for at StudySmarter will help you align your responses during any interviews, showcasing how you can contribute to our mission of delivering exceptional service.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for visitors. Role-play scenarios with friends or family to enhance your ability to handle various situations professionally and confidently.
✨Tip Number 3
Dress the part! Since the role requires a professional appearance, ensure you have the appropriate attire ready. A well-fitted black or navy suit, along with polished shoes, will make a great first impression.
✨Tip Number 4
Showcase your customer service experience. Be prepared to discuss specific examples from your past roles in hotels, restaurants, or corporate settings that demonstrate your ability to provide a five-star service.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer-facing experience, especially in hospitality or corporate environments. Emphasise skills that align with the job description, such as communication and organisational abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for providing excellent service. Mention specific experiences where you delivered a high level of customer care and how you can contribute to the front of house team.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a receptionist role, such as managing emails and phone calls, handling queries, and maintaining a tidy reception area. Use examples to demonstrate these skills.
Professional Presentation: Since the role requires a professional appearance, mention your commitment to being well-presented in your application. Ensure you meet the dress code requirements outlined in the job description.
How to prepare for a job interview at Total Facilities Recruitment Limited
✨Dress to Impress
Make sure you wear your best black or navy suit with a matching blazer and a crisp white shirt. First impressions matter, especially in a front of house role, so looking professional is key.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience in hotels, restaurants, or corporate settings where you provided excellent customer service. Highlight how you handled difficult situations and ensured client satisfaction.
✨Practice Your Communication
Since you'll be dealing with high-profile clients, practice clear and confident communication. You might want to rehearse common interview questions and answers to ensure you convey your thoughts effectively.
✨Be Enthusiastic and Personable
Let your bubbly personality shine through during the interview. Show your enthusiasm for delivering a five-star service and how you can contribute positively to the front of house team.
