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For Companies At a Glance
- Tasks: Join our team to manage sales orders and ensure smooth delivery processes.
- Company: We're a growing business in St Ives, dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic environment.
- Why this job: Be part of a supportive team where your organisational skills make a real impact.
- Qualifications: GCSEs in English and Maths required; strong admin skills and IT proficiency essential.
- Other info: Occasional lifting may be involved; must have the right to work in the UK.
The predicted salary is between 19700 - 26000 £ per year.
A busy and growing business based near St Ives, Cambridgeshire is seeking an organised and proactive Order Fulfilment Administrator to join its Global Dispatch and Order Fulfilment team. This role is vital to ensuring the smooth and accurate processing of sales orders from receipt through to delivery, providing excellent service to customers in the UK and overseas. The role involves managing communication with internal departments and freight forwarders, maintaining accurate records, and actively contributing to the improvement of administrative processes.
Key Responsibilities
- Accurately process sales orders and associated paperwork, ensuring orders are fulfilled correctly and delivered to the right location
- Liaise with freight couriers and negotiate the best shipping methods and rates
- Provide dispatch admin support and monitor special order requirements with the Purchasing team
- Communicate with customers, providing updates, shipping documentation, invoices, and tracking details
- Work closely with the Warehouse and Production teams to monitor stock levels and prioritise orders
- Check courier invoices and track against original quotes to ensure accuracy
- Maintain internal records and spreadsheets to support Sales, Accounts, and Purchasing departments
- Request and manage proof of delivery (POD) documentation
- Actively support the improvement and streamlining of administrative procedures
- Provide general support across the Dispatch and Order Fulfilment team as needed
What We’re Looking For
Essential:
- GCSE or equivalent in English and Maths (minimum Grade C/4)
- Strong administrative skills with experience in a similar role
- Confident IT skills including Microsoft Office, email, and internet
- Excellent attention to detail and ability to self-check work
- Strong communication skills, both written and verbal
- Self-motivated, with the ability to work independently and as part of a team
- Comfortable working under pressure in a fast-paced environment
- Positive attitude and professional approach
Desirable:
- Previous experience in sales or order fulfilment administration
- Ability to speak multiple languages
- Access to own transport due to office location
Additional Information
- The role may involve occasional lifting or warehouse support
- Candidates must have the right to work in the UK
- References will be required as part of the recruitment process
Interested? If you’re highly organised, customer-focused, and ready to take ownership of a key administrative function, we’d love to hear from you. Apply today to join a team where accuracy, efficiency, and teamwork are valued every day.
Contact Detail:
Unicorn Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Fulfillment Administrator
✨Tip Number 1
Familiarise yourself with the order fulfilment process. Understanding how sales orders are processed from receipt to delivery will give you a significant advantage during interviews. Be prepared to discuss your knowledge of logistics and any relevant experience you have.
✨Tip Number 2
Brush up on your communication skills. Since the role involves liaising with various departments and customers, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter in the position.
✨Tip Number 3
Showcase your IT skills. The job requires strong proficiency in Microsoft Office and other software. If you have experience with specific tools or systems used in order fulfilment, be ready to highlight this during your discussions.
✨Tip Number 4
Demonstrate your ability to work under pressure. Prepare examples from your past experiences where you successfully managed tight deadlines or high workloads. This will illustrate your capability to thrive in a fast-paced environment, which is crucial for this role.
We think you need these skills to ace Order Fulfillment Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order fulfilment and administration. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and attention to detail. Mention specific examples of how you've successfully managed orders or improved processes in previous roles.
Highlight Communication Skills: Since the role involves liaising with customers and internal teams, emphasise your strong communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Unicorn Resourcing
✨Showcase Your Organisational Skills
As an Order Fulfilment Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your ability to prioritise and maintain accuracy under pressure.
✨Demonstrate Strong Communication Abilities
This role requires excellent communication with both customers and internal teams. Be ready to discuss how you've effectively communicated in previous roles, especially when liaising with different departments or handling customer inquiries.
✨Familiarise Yourself with Shipping Processes
Understanding the logistics of order fulfilment is crucial. Brush up on common shipping methods and terms, and be prepared to discuss any relevant experience you have with freight couriers or negotiating shipping rates.
✨Highlight Your Attention to Detail
Accuracy is vital in this position. Prepare to share specific instances where your attention to detail made a difference, whether it was catching an error before it became an issue or maintaining precise records.
