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- Tasks: Support the Shop Manager in daily operations and customer service.
- Company: Join DEBRA, a charity dedicated to ending suffering from Epidermolysis Bullosa.
- Benefits: Enjoy competitive pay, pension contributions, training budgets, and exclusive staff discounts.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Strong teamwork, communication skills, and a passion for customer service required.
- Other info: All roles are subject to DBS checks and references; we promote equality and inclusion.
The predicted salary is between 13879 - 13879 £ per year.
Join the Passionate DEBRA Retail Team in Dorking! Are you a motivated and customer-focused individual looking for a rewarding opportunity? DEBRA, the butterfly skin charity, is seeking a dedicated Assistant Shop Manager to join our team in Dorking. This is a permanent, part-time position where you will play a vital role in the successful operation of our shop, helping us to raise essential funds and awareness.
The Important Details:
- Location: DEBRA Shop, Dorking
- Contract: Permanent
- Hours: Part-time, 21 hours per week, 3 days out of 7
- Pay: £12.71 per hour
- Salary: £13,879.32 per annum
What’s DEBRA All About?
We are not just any charity; we’re a passionate organisation striving for a world where no one has to suffer from Epidermolysis Bullosa (EB). Our mission is a world where no one suffers with Epidermolysis Bullosa. Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and we provide lifelong care, while seeking cures, for all those affected/impacted by living with EB. Our core values – respect, passion, care, and inclusivity – are fundamental to our identity and make DEBRA a truly great place to work. We are committed to making a difference.
What you’ll be doing:
This is a hands-on role with varied responsibilities. You will be supporting the Shop Manager in the daily management of the shop, including:
- Sorting, pricing, and displaying donated items, including clothing, books, and homeware.
- Creating attractive window and in-store displays to maximise sales.
- Providing exceptional customer service and fostering a welcoming shopping environment.
- Maintaining shop floor standards and ensuring a clean and organised environment.
- Managing stock levels, which involves physical handling and movement of goods.
- Recruiting, training, and supporting our valued team of volunteers.
- Handling financial transactions and ensuring the security of the premises.
About You:
You possess strong teamwork and communication skills. You are organised, proactive, and able to use your initiative. You are comfortable with the physical demands of the role, including stock handling. You are passionate about delivering excellent customer service.
Why work for us here at DEBRA!
We offer a competitive salary and a comprehensive range of benefits, including:
- Auto enrolment Pension with DEBRA contribution
- Life Assurance Scheme
- Employee Assistance Program offering 24/7 support for staff and their families
- Generous Training Budget
- Career Progression opportunities for ongoing personal development
- Annual Leave: 20 days plus Bank Holiday (pro rata for part-time employees)
- Increased Holiday Entitlement and Long Service Awards
- Exclusive Staff Discount
- Personalised Recognition Awards
- Opportunities for Apprenticeships and Internships
DEBRA is committed to safeguarding and promoting the welfare of vulnerable adults. Please note that all positions within our organisation are subject to a Disclosure and Barring Service (DBS) check and the receipt of two satisfactory work references. We are dedicated to promoting equality, diversity, and inclusion in all aspects of our work, including recruitment. Please advise if you require any reasonable adjustments during the recruitment or interview process. If you are enthusiastic about this opportunity and would like to join the DEBRA team as our new Assistant Shop Manager, please click ‘apply' today. We look forward to hearing from you!
Assistant Manager in Dorking employer: DEBRA
Contact Detail:
DEBRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Dorking
✨Tip Number 1
Familiarise yourself with DEBRA's mission and values. Understanding their commitment to supporting those affected by Epidermolysis Bullosa will help you convey your passion for the cause during any discussions or interviews.
✨Tip Number 2
Prepare examples of your previous experience in retail or customer service. Highlight specific instances where you've demonstrated teamwork, organisation, and excellent customer service, as these are key qualities they are looking for.
✨Tip Number 3
Showcase your creativity by thinking of ideas for shop displays or promotions that could enhance sales. Being proactive in suggesting ways to improve the shop's appeal can set you apart from other candidates.
✨Tip Number 4
Engage with the local community and understand their needs. Demonstrating your knowledge of Dorking and how you can connect with customers will show your commitment to the role and the charity's mission.
We think you need these skills to ace Assistant Manager in Dorking
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Manager position. Tailor your application to highlight how your skills and experiences align with what DEBRA is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in retail management or customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to support shop operations.
Write a Personalised Cover Letter: In your cover letter, express your passion for DEBRA's mission and values. Mention specific examples of how you have demonstrated teamwork, customer service, and organisational skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DEBRA
✨Understand DEBRA's Mission
Before your interview, take some time to research DEBRA and its mission. Understanding the charity's goals and values will help you align your answers with their vision, showing your genuine interest in the role.
✨Showcase Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues effectively. This will demonstrate your capability to foster a welcoming shopping environment.
✨Highlight Teamwork and Leadership
Since you'll be supporting the Shop Manager and working with volunteers, emphasise your teamwork and leadership skills. Share specific instances where you've successfully collaborated with others or taken the initiative to lead a project.
✨Prepare for Practical Scenarios
Expect questions about handling stock and managing shop floor standards. Think of practical scenarios you might face in the role and how you would address them. This shows that you're ready for the hands-on nature of the job.
