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- Tasks: Be the go-to person for residents needing home repairs and support.
- Company: Join Beacon, a trusted team dedicated to enhancing community living in South West Wales.
- Benefits: Enjoy a supportive culture, opportunities for growth, and a focus on social impact.
- Why this job: Make a real difference in people's lives while working in a collaborative environment.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: This is a 6-month fixed-term contract with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
6 Month FTC
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
At Beacon we are a team in the truest sense of the word. We value relationships highly, so we invest in them daily. As a result, our workplace culture is open, trusting and respectful. It's also safe, which we think is pretty critical to encouraging new ideas and approaches.
We employ almost 380 people across south west Wales and we trust every single one of them to know, and do, their work in the way that gets the best results for residents, the local community and the planet.
Beacon's vision is to provide homes and services that enable our tenants to thrive and the communities we serve to prosper, supported by growing our social business and extending the reach of our homes and services.
The Customer Advisor is the first point of contact for many of our residents who are requesting or querying a repair to their home. You will work closely with the other members of the Reactive Maintenance team, contractors, external agencies and other teams within Beacon to ensure that an effective repairs service is being delivered.
Please note applications will be reviewed upon receipt and we may close this advertisement early if we receive sufficient responses.
Customer Advisor (Reactive Maintenance) in Tonypandy employer: Beacon Cymru Group Ltd
Contact Detail:
Beacon Cymru Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Reactive Maintenance) in Tonypandy
✨Tip Number 1
Familiarise yourself with the services offered by Beacon, especially in reactive maintenance. Understanding their approach to repairs and how they interact with residents will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your communication skills, as this role requires you to be the first point of contact for residents. Be prepared to share examples of how you've effectively resolved customer queries or complaints in the past.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Since you'll be working closely with various teams and contractors, emphasising your ability to work well in a team environment can set you apart from other candidates.
✨Tip Number 4
Research the local community in Tonypandy and understand the specific needs of its residents. Being able to discuss how you can contribute to the community's well-being will demonstrate your commitment to Beacon's vision.
We think you need these skills to ace Customer Advisor (Reactive Maintenance) in Tonypandy
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Advisor in Reactive Maintenance. Highlight your relevant experience and skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in customer service and maintenance. Use specific examples that demonstrate your ability to handle queries and work collaboratively with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping residents and your understanding of the importance of effective communication in a reactive maintenance role. Mention how you can contribute to Beacon's vision.
Complete the Online Application Form: When redirected to the online application form, ensure all sections are filled out completely and accurately. Double-check for any errors before submitting to make a strong first impression.
How to prepare for a job interview at Beacon Cymru Group Ltd
✨Understand the Company Culture
Before your interview, take some time to research Beacon's workplace culture. They value relationships and teamwork, so be prepared to discuss how you can contribute to a trusting and respectful environment.
✨Showcase Your Communication Skills
As a Customer Advisor, you'll be the first point of contact for residents. Highlight your communication skills during the interview by providing examples of how you've effectively handled customer queries or complaints in the past.
✨Demonstrate Problem-Solving Abilities
The role involves addressing repair requests, so be ready to discuss how you approach problem-solving. Share specific instances where you've successfully resolved issues, particularly in a customer service context.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the Reactive Maintenance team and the services provided. This shows your genuine interest in the role and helps you understand how you can fit into their vision.
