Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with e-commerce issues via email and phone, ensuring quick resolutions.
- Company: Join evo, the UK's largest multi-channel business supplies distributor with a vibrant culture.
- Benefits: Enjoy flexible working, pension contributions, and a cycle to work scheme.
- Why this job: Develop your career in e-commerce while working in a supportive and dynamic environment.
- Qualifications: Problem-solving skills, customer service experience, and a passion for e-commerce are essential.
- Other info: Training and mentoring provided to help you grow in all aspects of e-commerce.
The predicted salary is between 24000 - 36000 £ per year.
Our Normanton based E-Commerce team have an exciting opportunity available for a Helpdesk Advisor to join them. The role of E-Commerce Helpdesk Administrator is perfect for candidates that want to develop a career in Online over time. The successful candidate will be exposed to all aspects of the department to ensure a wide understanding of the development the business is making in E-Commerce. The purpose of this role initially will be to provide comprehensive E-Commerce support for users both internal and external covering all Group E-Commerce sites.
Summary of Role Responsibilities:
- Provide customer service regarding ecommerce/website issues to internal and external parties
- Interaction with website users by email and phone
- Liaise with other departments and stakeholders to resolve queries
- Work to deadlines and targets to ensure quick turnaround for users
- Take ownership of tasks and work as part of a team
What we are looking for:
- Experience in roles requiring problem solving and working to deadlines
- Understanding of all aspects of social media and what that means for E-Commerce
- Strong knowledge of delivering to customers and the service they expect
- Experience in customer service, switchboard or dealing with the public
- Experience within all aspects of e-commerce including Google analytics, SEO, PPC is beneficial, although additional development / training/ mentoring will be provided as part of this role to ensure candidates develop in all aspects of E-commerce across the department over time
- A willingness to learn, adapt and develop a career in E-commerce / online over time
- Strong verbal and written communication skills
- A "can do" attitude is essential for this role
- A self-starter who enjoys problem solving and working to deadlines
- An interest in E-commerce, Online and all aspects of the web / trading
The Company:
evo - a powerhouse of brands. evo Group of Companies is the UK and Ireland's largest multi-channel business supplies and services distributor. We operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Our unrivalled logistics platform includes hundreds of our own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation. We recognise that our people are at the heart of our culture here at evo and we are proud to employ over 2,000 people across our industry leading brands: VOW Wholesale, VOW Ireland, Banner, Complete, Premvan, Truline & Staples.
The Benefits:
- Flexible working
- Pension contributions
- Cycle to work scheme
- Employee Assistance Programme
- State of the art IT equipment
- Volunteer days
Ecommerce Helpdesk Advisor in Normanton, West Yorkshire employer: EVO Group
Contact Detail:
EVO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Helpdesk Advisor in Normanton, West Yorkshire
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce and customer service. Understanding current challenges and solutions in the industry will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your ability to handle the responsibilities of the Helpdesk Advisor position.
✨Tip Number 3
Network with professionals in the e-commerce field, especially those who work at evo or similar companies. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your understanding of social media's impact on e-commerce. Being able to articulate how these platforms drive sales and customer engagement will set you apart from other candidates.
We think you need these skills to ace Ecommerce Helpdesk Advisor in Normanton, West Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and problem-solving. Emphasise any previous roles that involved e-commerce or online support, as well as your ability to work to deadlines.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the e-commerce sector and your willingness to learn. Mention specific skills that align with the job description, such as communication skills and a 'can do' attitude.
Showcase Relevant Skills: If you have experience with Google Analytics, SEO, or PPC, be sure to mention these in your application. Even if you haven't worked directly with these tools, highlight your interest and any related skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EVO Group
✨Showcase Your Problem-Solving Skills
Since the role requires strong problem-solving abilities, prepare examples from your past experiences where you successfully resolved issues. This will demonstrate your capability to handle customer queries effectively.
✨Familiarise Yourself with E-Commerce Trends
Brush up on current e-commerce trends, including SEO, PPC, and Google Analytics. Showing that you have a basic understanding of these concepts will impress the interviewers and show your enthusiasm for the field.
✨Demonstrate Strong Communication Skills
As the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Be prepared to discuss how you would communicate with both internal teams and external customers.
✨Exhibit a 'Can Do' Attitude
The company values a positive mindset. During the interview, express your willingness to learn and adapt, and share instances where your proactive attitude led to successful outcomes.
