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- Tasks: Rewrite NOC processes to align with ITIL standards and deliver training to staff.
- Company: Join M Group Telecom, a leader in enhancing telecom networks for a tech-enabled future.
- Benefits: Enjoy perks like a pension scheme, online GP service, and 25 days annual leave.
- Why this job: Be part of a friendly, inclusive culture that values growth and innovation in infrastructure services.
- Qualifications: Proven ITIL process writing experience and strong communication skills are essential.
- Other info: Opportunities for career development and recognition for introducing friends to the company.
The predicted salary is between 36000 - 60000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks - We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
What will you be doing? You will be rewriting existing NOC processes to align with ITIL standards, ensuring clarity, accuracy, and completeness. You will work closely with NOC managers, service managers, and other stakeholders to gather required information and validate process changes. Identifying opportunities for process improvements and recommend changes to enhance overall efficiency and effectiveness. You will be responsible for delivering training and support to NOC staff on the newly documented ITIL-compliant processes. You will also maintain version control for all process documentation, ensuring updates are properly tracked and communicated. Ensuring all documented processes meet ITIL standards and best practices, supporting consistent and effective service delivery across the organisation, will be required.
What you’ll bring? You will possess proven background in ITIL process writing and documentation, especially within a NOC or similar environment. You will demonstrate strong understanding of ITIL standards and best practices. Strong ability to work with cross-functional teams and stakeholders. Excellent writing and communication skills, capability of clearly conveying complex information is necessary. High level of accuracy and detail in documentation is required. Preferred Qualifications include ITIL Foundation certification or higher, and familiarity with network operations and IT service management tools.
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Company car/car allowance for business use
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
- Overtime
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
ITIL Process Writer in Brentwood employer: M Group Energy
Contact Detail:
M Group Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Process Writer in Brentwood
✨Tip Number 1
Familiarise yourself with ITIL standards and best practices. Since the role specifically involves aligning processes with ITIL, demonstrating your knowledge during any discussions or interviews will show that you're well-prepared and serious about the position.
✨Tip Number 2
Network with professionals in the telecom and ITIL fields. Engaging with current employees or industry contacts can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 3
Prepare to discuss specific examples of your past experience in process writing and documentation. Being able to articulate how you've successfully implemented ITIL processes in previous roles will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Since the role requires conveying complex information, demonstrating your ability to communicate effectively will be crucial in making a positive impression.
We think you need these skills to ace ITIL Process Writer in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL process writing and documentation. Emphasise any relevant roles in NOC or similar environments, showcasing your understanding of ITIL standards.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your skills align with the company's values. Mention specific examples of past experiences where you improved processes or worked with cross-functional teams.
Showcase Communication Skills: Since excellent writing and communication skills are crucial for this role, consider including a brief example of a complex process you documented clearly. This will demonstrate your ability to convey information effectively.
Highlight Continuous Improvement Mindset: Mention any instances where you've identified opportunities for process improvements in your previous roles. This shows that you not only follow standards but also actively seek ways to enhance efficiency and effectiveness.
How to prepare for a job interview at M Group Energy
✨Understand ITIL Standards
Make sure you have a solid grasp of ITIL standards and best practices. Be prepared to discuss how you've applied these in your previous roles, especially in process writing and documentation.
✨Showcase Your Communication Skills
Since the role requires clear communication of complex information, practice articulating your thoughts clearly. You might be asked to explain a technical process, so think about how you would break it down for someone unfamiliar with it.
✨Prepare for Cross-Functional Collaboration
The job involves working closely with various stakeholders. Be ready to share examples of how you've successfully collaborated with different teams in the past and how you approach gathering information from diverse sources.
✨Highlight Process Improvement Experience
Think of specific instances where you've identified opportunities for process improvements. Be prepared to discuss what changes you recommended, how you implemented them, and the impact they had on efficiency and effectiveness.
