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- Tasks: Join our team to refresh laptops and support IT deployment in a dynamic environment.
- Company: People Source Consulting Ltd specialises in technology recruitment across various niche markets.
- Benefits: Immediate start, hands-on experience, and the chance to work in a fast-paced setting.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in IT support and device management.
- Qualifications: Experience in IT support or deployment is essential; attention to detail is a must.
- Other info: SC Clearance is required; this role is onsite in Aberdeen.
The predicted salary is between 24000 - 36000 £ per year.
Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.
Key Responsibilities:
- Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
- Login to systems using contractor-provided devices under guidance and supervision.
- Perform hands-on laptop refresh activities following the defined project processes.
- Collect legacy devices from users and issue new devices based on the migration schedule.
- Ensure accurate device tracking - handover and collect the correct number of units daily.
- Update all steps in the Contractor's workflow management system with precision.
- Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
- Carry out daily manual stock checks and communicate findings to site leadership.
- Prepare collected devices for return - package using original boxes, label per Designation Rules ('Disposal' or 'Refurbishment').
- Secure all devices and equipment in onsite storage at the end of each day.
Skills & Requirements:
- Previous experience in IT support, deployment, or refresh projects.
- Strong attention to detail and ability to follow strict processes.
- Good communication and reporting skills.
- Ability to work independently and within a team.
- Physically able to move equipment between locations safely.
IT Support, 2nd Line Support, Laptop, Refresh,Desktop in Aberdeen employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support, 2nd Line Support, Laptop, Refresh,Desktop in Aberdeen
✨Tip Number 1
Familiarise yourself with the specific tools and systems used in IT support, especially those related to device tracking and workflow management. Being able to demonstrate your knowledge of these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have with laptop refresh projects or similar IT deployments. Be ready to discuss specific challenges you faced and how you overcame them, as this shows your problem-solving skills and adaptability.
✨Tip Number 3
Prepare to showcase your attention to detail by discussing examples where you followed strict processes in past roles. This is crucial for the role, so having concrete examples will help reinforce your suitability.
✨Tip Number 4
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might be asked to explain technical issues to non-technical users, so being able to communicate effectively will be a big plus.
We think you need these skills to ace IT Support, 2nd Line Support, Laptop, Refresh,Desktop in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and deployment projects. Emphasise any previous roles where you handled laptop refresh activities or similar tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and ability to follow strict processes. Mention specific examples from your past experiences that demonstrate your skills and how they align with the job requirements.
Highlight Relevant Skills: In your application, clearly outline your communication and reporting skills. Provide examples of how you've worked independently and as part of a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Experis UK
✨Show Your Technical Know-How
Be prepared to discuss your previous experience in IT support and deployment. Highlight specific projects you've worked on, especially those involving laptop refreshes or similar tasks, to demonstrate your technical skills and understanding of the processes involved.
✨Emphasise Attention to Detail
Since this role requires strict adherence to processes, be ready to provide examples of how you've successfully followed detailed instructions in past roles. This could include discussing how you managed device tracking or handled equipment safely.
✨Demonstrate Strong Communication Skills
Effective communication is key in this position. Prepare to explain how you've communicated issues or updates in previous jobs, and consider sharing a specific instance where your communication made a difference in resolving a problem.
✨Prepare for Physical Requirements
As the job involves moving equipment, be honest about your physical capabilities. You might want to mention any relevant experience that showcases your ability to handle equipment safely and efficiently, which will reassure the interviewer of your suitability for the role.
