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For Companies At a Glance
- Tasks: Manage service delivery and ensure platform performance in a dynamic IT environment.
- Company: Join a respected investment business known for its commitment to operational excellence.
- Benefits: Enjoy a permanent role with opportunities for professional growth and development.
- Why this job: Be part of a high-impact team driving continuous improvement and innovation.
- Qualifications: Experience in service delivery and strong knowledge of ITIL v4 required.
- Other info: Work from either Edinburgh or Glasgow, engaging with diverse stakeholders.
The predicted salary is between 48000 - 72000 £ per year.
An established investment business is looking for a Service Delivery Manager to join their team on a permanent basis, based in either Edinburgh or Glasgow. This role will suit someone with strong end-to-end service lifecycle experience, covering everything from proactive monitoring and incident response to ensuring delivery resilience and securing a high-performance platform.
Key Responsibilities:
- Take ownership of platform performance and service reliability.
- Manage the full service lifecycle, ensuring stability, security, and efficiency.
- Oversee infrastructure components including VM, containers, networking, and patching.
- Lead regular third-party supplier reviews, ensuring performance aligns with contractual agreements.
- Drive continuous improvement through robust stakeholder and supplier engagement.
- Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery.
Requirements:
- Proven experience in service delivery and platform ownership within complex IT environments.
- Strong working knowledge of ITIL v4, particularly in relationship, supplier, and service management.
- Familiarity with infrastructure technologies including VMs, containers, networking, and patch management.
- Confident in managing 3rd party providers and conducting regular service reviews.
- Excellent stakeholder management and communication skills.
This is an excellent opportunity to join a respected investment business in a critical, high-impact role ensuring operational excellence and platform stability.
Information Technology Service Delivery Manager employer: McFall Recruitment Limited
Contact Detail:
McFall Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL v4 best practices, especially in service delivery and supplier management. This knowledge will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the investment sector, particularly those who work in service delivery roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed service lifecycles and improved platform performance in previous roles. Real-life scenarios can showcase your expertise and problem-solving skills effectively.
✨Tip Number 4
Research the company’s current technology stack and any recent projects they’ve undertaken. Being knowledgeable about their operations will allow you to tailor your discussions and show genuine interest in their business.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery and platform ownership. Emphasise your familiarity with ITIL v4 and any relevant infrastructure technologies like VMs and containers.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the role. Mention specific examples of how you've managed service lifecycles and improved service delivery in previous positions.
Showcase Stakeholder Management Skills: Demonstrate your excellent communication and stakeholder management skills in your application. Provide examples of how you've engaged with suppliers and stakeholders to drive improvements.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've led that focused on continuous improvement in service delivery. This could include process enhancements or successful third-party supplier reviews.
How to prepare for a job interview at McFall Recruitment Limited
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL v4 during the interview. Be prepared to discuss how you've applied its principles in previous roles, especially in service management and supplier coordination.
✨Demonstrate Technical Proficiency
Familiarise yourself with the specific infrastructure technologies mentioned in the job description, such as VMs, containers, and networking. Be ready to provide examples of how you've managed these components in past positions.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience with stakeholder engagement. Think of specific instances where you successfully managed relationships and drove improvements, as this will showcase your communication skills.
✨Discuss Continuous Improvement Initiatives
Be prepared to talk about how you've driven continuous improvement in service delivery. Share examples of initiatives you've led or contributed to that enhanced platform performance or service reliability.
