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For Companies At a Glance
- Tasks: Provide top-notch desktop support for VIPs using Windows 11 and Apple macOS.
- Company: Join a dynamic team supporting Central Government stakeholders in London.
- Benefits: Earn £200 per day with a 6-month contract, outside IR35.
- Why this job: Gain valuable experience in a high-stakes environment while enhancing your tech skills.
- Qualifications: Must have SC clearance and expertise in Windows 11 and Apple macOS.
- Other info: On-site role in Whitechapel, London, working 5 days a week.
The predicted salary is between 40000 - 60000 £ per year.
Desktop Support / Tech Bar Engineer sought to provide Central Government VIP and senior stakeholder user white-glove support with their Windows 11 & Apple macOS devices.
You will be supporting users with Windows 11 and Apple macOS devices - troubleshooting and resolving hardware and software incidents using ServiceNow for asset management, reporting and requests.
It is an essential requirement that you have security clearance and Windows 11 / Apple macOS skills.
Lots more info on application. Apply now to progress.
Rollout Engineer (SC Cleared) employer: Refreshing Recruitment Ltd
Contact Detail:
Refreshing Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rollout Engineer (SC Cleared)
✨Tip Number 1
Make sure you highlight your experience with Windows 11 and Apple macOS in any conversations or networking opportunities. Being able to discuss specific troubleshooting scenarios can really set you apart.
✨Tip Number 2
Since this role requires SC clearance, ensure you are prepared to discuss your security clearance status and any relevant experience that demonstrates your understanding of working within secure environments.
✨Tip Number 3
Familiarise yourself with ServiceNow, as it’s a key tool for asset management and reporting in this role. If you have prior experience, be ready to share examples of how you've used it effectively.
✨Tip Number 4
Network with professionals in the tech support field, especially those who have worked in government roles. They can provide insights and potentially refer you to opportunities, including our openings at StudySmarter.
We think you need these skills to ace Rollout Engineer (SC Cleared)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with Windows 11 and Apple macOS devices. Include specific examples of troubleshooting and resolving incidents, as this will demonstrate your capability for the role.
Showcase Security Clearance: Clearly state your SC clearance status in your application. This is a crucial requirement for the position, so ensure it stands out in your CV or cover letter.
Use ServiceNow Proficiency: Mention your familiarity with ServiceNow for asset management and reporting. Providing details on how you've used this tool in previous roles can strengthen your application.
Tailor Your Cover Letter: Craft a tailored cover letter that addresses the specific needs of the role. Discuss your approach to providing white-glove support and how you handle high-pressure situations with VIP users.
How to prepare for a job interview at Refreshing Recruitment Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 11 and Apple macOS during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical proficiency.
✨Understand the Importance of Security Clearance
Since the role requires SC clearance, be ready to discuss your understanding of security protocols and why they are crucial in a government setting. This shows that you take the responsibility seriously and are aware of the implications of handling sensitive information.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you may need to explain how you would handle specific incidents or user requests. Practising these types of questions can help you articulate your thought process and problem-solving skills effectively.
✨Demonstrate Excellent Customer Service Skills
As you'll be providing white-glove support to VIPs and senior stakeholders, emphasise your customer service experience. Share examples of how you've gone above and beyond to ensure user satisfaction, as this is key in a tech bar environment.
