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- Tasks: Support trading floor systems and provide technical assistance to traders and staff.
- Company: Join Insight Enterprises, a Fortune 500 leader in tech solutions and digital transformation.
- Benefits: Enjoy excellent perks, autonomy, and a supportive work environment.
- Why this job: Be part of a dynamic team that values creativity and problem-solving in a fast-paced setting.
- Qualifications: Experience in trading support, strong tech skills, and excellent communication abilities required.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply!
The predicted salary is between 36000 - 60000 £ per year.
Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.
We are looking for a Trade Floor Support Technician to work for an established Investment financial management company based in London. As a Trade Floor Support Technician, you will play a crucial role in ensuring the smooth operation of our trading floor systems and providing technical support to our traders and other staff members. You will be responsible for troubleshooting and resolving technical issues, maintaining hardware and software systems, and assisting with implementing new technologies.
Responsibilities:
- Ensure smooth operation of trading floor systems by providing uninterrupted operation of trading systems, including hardware, software, and network infrastructure. This involves promptly resolving technical issues and minimizing downtime to ensure traders can execute trades efficiently.
- Provide prompt technical support to traders and staff members on the trading floor, resolving hardware, software, and network issues related to trading applications, market data feeds, and connectivity.
- Monitor and maintain the performance and availability of trading floor systems, performing regular maintenance tasks such as software updates, system backups, and security patches.
- Collaborate with IT teams to implement and support trading-related infrastructure, ensuring seamless integration and efficient operation of trading systems.
- Assist in installing, configuring, and testing trading software and hardware components, working closely with IT teams to ensure successful technology implementation.
- Document technical issues, resolutions, and system configurations accurately, maintaining comprehensive records for future reference and effective communication within the team.
Requirements:
- Experience in providing technical support in a trading floor or financial services environment.
- Strong knowledge of trading systems, including order management systems, execution platforms, and market data feeds.
- Proficiency in troubleshooting and resolving hardware, software, and network issues.
- Experience with scripting languages (e.g., Python, PowerShell) and automation tools.
- Excellent communication and people skills, with the ability to effectively communicate technical concepts to non-technical users.
- Strong problem-solving and analytical skills, with the ability to work under pressure and meet tight deadlines.
- Ability to work independently and collaboratively in a fast-paced, collaborative environment.
- Experience in Bloomberg Terminal.
About Insight:
We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, enthusiastic about helping customers and the real people who sit behind them.
Application Details:
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this time, please presume that on this occasion, your application was not successful. A full job description will be provided upon application.
Trade Floor Support Technician employer: Insight
Contact Detail:
Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Floor Support Technician
✨Tip Number 1
Familiarise yourself with the specific trading systems and software mentioned in the job description, such as order management systems and Bloomberg Terminal. Having hands-on experience or knowledge about these tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a fast-paced environment. Be prepared to discuss past experiences where you successfully resolved technical issues under pressure, as this is crucial for the role.
✨Tip Number 3
Network with professionals in the financial services sector, particularly those who work on trading floors. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Demonstrate your communication skills by preparing to explain complex technical concepts in simple terms. This is vital for supporting traders and staff who may not have a technical background, so practice articulating your thoughts clearly.
We think you need these skills to ace Trade Floor Support Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Trade Floor Support Technician. Familiarise yourself with trading systems, technical support requirements, and the specific skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support within a trading floor or financial services environment. Emphasise your knowledge of trading systems, troubleshooting skills, and any experience with scripting languages like Python or PowerShell.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and finance. Mention specific examples of how you've successfully resolved technical issues in high-pressure environments and how your skills align with the company's core values of Hunger, Heart, and Harmony.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Insight
✨Know Your Trading Systems
Familiarise yourself with the specific trading systems and platforms used by the company. Be prepared to discuss your experience with order management systems, execution platforms, and market data feeds, as this will demonstrate your relevant expertise.
✨Showcase Your Troubleshooting Skills
Prepare examples of past technical issues you've resolved, particularly in a trading floor or financial services environment. Highlight your problem-solving process and how you minimised downtime for traders, as this is crucial for the role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you'll need to assist non-technical users. Good communication skills are essential, so be ready to demonstrate how you can bridge the gap between technical jargon and user-friendly language.
✨Demonstrate Your Collaborative Spirit
Be ready to discuss how you've worked with IT teams or other departments in the past. Emphasise your ability to collaborate effectively in a fast-paced environment, as teamwork is key to ensuring smooth operations on the trading floor.
