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- Tasks: Support trading floor systems, troubleshoot issues, and assist with new technology implementations.
- Company: Insight is a leading global IT services company with a strong focus on innovation and employee empowerment.
- Benefits: Enjoy a supportive work environment, excellent benefits, and opportunities for creativity and autonomy.
- Why this job: Join a dynamic team where your tech skills can make a real impact in the financial sector.
- Qualifications: Experience in technical support, knowledge of trading systems, and proficiency in scripting languages required.
- Other info: Diversity and equality are core values; all backgrounds are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Trade Floor Support Technician to work for an established investment financial management company based in London. As a Trade Floor Support Technician, you will play a crucial role in ensuring the smooth operation of our trading floor systems and providing technical support to our traders and other staff members. You will be responsible for troubleshooting and resolving technical issues, maintaining hardware and software systems, and assisting with implementing new technologies.
So, if this is of interest to you then we would be keen to hear from you!
Responsibilities:- Ensure smooth operation of trading floor systems by providing uninterrupted operation of trading systems, including hardware, software, and network infrastructure. This involves promptly resolving technical issues and minimizing downtime to ensure traders can execute trades efficiently.
- Provide prompt technical support to traders and staff members on the trading floor, resolving hardware, software, and network issues related to trading applications, market data feeds, and connectivity.
- Monitor and maintain the performance and availability of trading floor systems, performing regular maintenance tasks such as software updates, system backups, and security patches.
- Collaborate with IT teams to implement and support trading-related infrastructure, ensuring seamless integration and efficient operation of trading systems.
- Assist in installing, configuring, and testing trading software and hardware components, working closely with IT teams to ensure successful technology implementation.
- Document technical issues, resolutions, and system configurations accurately, maintaining comprehensive records for future reference and effective communication within the team.
- Experience in providing technical support in a trading floor or financial services environment.
- Strong knowledge of trading systems, including order management systems, execution platforms, and market data feeds.
- Proficiency in troubleshooting and resolving hardware, software, and network issues.
- Experience with scripting languages (e.g., Python, PowerShell) and automation tools.
- Excellent communication and people skills, with the ability to effectively communicate technical concepts to non-technical users.
- Strong problem-solving and analytical skills, with the ability to work under pressure and meet tight deadlines.
- Ability to work independently and collaboratively in a fast-paced, collaborative environment.
- Experience in Bloomberg Terminal.
About Insight: We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity.
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.
Contact Detail:
Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Floor Support Technician
✨Tip Number 1
Familiarise yourself with the specific trading systems and software mentioned in the job description, such as order management systems and Bloomberg Terminal. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals already working in trading floor support or related roles. Attend industry events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your troubleshooting skills, especially in high-pressure situations. Consider practising common technical issues that arise on trading floors, as being able to demonstrate your problem-solving abilities can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with scripting languages like Python or PowerShell. Be ready to explain how you've used these tools to automate tasks or improve efficiency in previous roles, as this is a key requirement for the position.
We think you need these skills to ace Trade Floor Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in trading floor or financial services environments. Emphasise your knowledge of trading systems and any experience with Bloomberg Terminal.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work under pressure. Mention specific examples of how you've resolved technical issues in the past and your proficiency with scripting languages like Python or PowerShell.
Highlight Communication Skills: Since the role requires excellent communication skills, include examples in your application that demonstrate your ability to explain technical concepts to non-technical users. This could be through previous job experiences or projects.
Show Enthusiasm for the Company: Research Insight's core values of Hunger, Heart, and Harmony, and reflect these in your application. Express your enthusiasm for working in a supportive environment and how you align with their mission and values.
How to prepare for a job interview at Insight
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of trading systems, order management systems, and market data feeds. Be prepared to discuss your experience with troubleshooting hardware, software, and network issues, as this will be crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in high-pressure situations. Insight values strong problem-solving abilities, so demonstrating your analytical skills with real-life scenarios can set you apart from other candidates.
✨Communicate Clearly
Since you'll be working closely with traders and non-technical staff, practice explaining complex technical concepts in simple terms. Good communication skills are essential, so think about how you can convey your ideas effectively during the interview.
✨Familiarise Yourself with Bloomberg Terminal
If you have experience with Bloomberg Terminal, be ready to discuss it. If not, do some research to understand its functionalities and how it integrates with trading systems. Showing that you're proactive about learning can impress your interviewers.
