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For Companies At a Glance
- Tasks: Manage system health, incident resolution, and stakeholder engagement for reliable service delivery.
- Company: Join a leading financial services firm providing outsourced investment solutions.
- Benefits: Enjoy a hybrid work model with competitive salary and opportunities for growth.
- Why this job: Be part of a dynamic team focused on innovation and continuous improvement in service delivery.
- Qualifications: ITIL v4 Foundation required; experience in system monitoring and project management preferred.
- Other info: This is a new role, offering a chance to shape the future of service delivery.
The predicted salary is between 55000 - 65000 £ per year.
Head Resourcing are pleased to be working with our financial services client as they look to recruit a talented Service Delivery Manager. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers and have offices in both Edinburgh and Glasgow. This is a new role within our client’s structure to fill critical gaps and own system health across their platforms. The successful applicant will combine incident management, system reliability engineering and stakeholder engagement to ensure our clients services are reliable, performant, and continually improving.
Key Responsibilities:
- Ensure performance and scalability of systems through proactive monitoring and automation
- Optimise system performance by identifying and addressing bottlenecks
- Monitor performance against SLAs
- Build and maintain strong relationships with internal and external stakeholders
- Take control of critical incidents, coordinate with resolution teams, and ensure effective communication with relevant stakeholders
- Oversee timely application of patches to systems and software to ensure security and stability
- Manage IT-related contracts
Key Skills:
- ITIL v4 Foundation
- Be able to demonstrate ownership of production system health, monitoring, and alerting
- Strong grasp of infrastructure components
- Competent Jira and Confluence user for incident, change and knowledge management
- Confident approach to project management
This is an excellent opportunity and if it’s something you’d like to find out more about, please apply today!
Service Delivery Manager employer: Head Resourcing
Contact Detail:
Head Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL v4 principles, as this is a key requirement for the Service Delivery Manager role. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to best practices in service management.
✨Tip Number 2
Brush up on your skills with Jira and Confluence. Being able to showcase your experience with these tools during discussions can set you apart from other candidates, especially since they are essential for incident and change management in this role.
✨Tip Number 3
Prepare examples of how you've successfully managed critical incidents in the past. Highlighting your ability to coordinate with resolution teams and communicate effectively with stakeholders will show that you can handle the responsibilities of this position.
✨Tip Number 4
Network with professionals in the financial services sector, particularly those involved in service delivery. Engaging with industry peers can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Service Delivery Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in incident management, system reliability engineering, and stakeholder engagement. Use specific examples to demonstrate your ability to manage system health and performance.
Showcase Your Skills: Make sure to mention your ITIL v4 Foundation certification and your proficiency with tools like Jira and Confluence. Detail any relevant project management experience that showcases your ability to oversee critical incidents and manage IT-related contracts.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role. Explain why you are interested in working with this financial services client and how you can contribute to their success.
How to prepare for a job interview at Head Resourcing
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Delivery Manager. Familiarise yourself with incident management, system reliability engineering, and stakeholder engagement, as these are key aspects of the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with ITIL v4, Jira, and Confluence. Highlight specific examples where you've successfully managed system health and performance, as this will demonstrate your capability to handle the technical demands of the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past incidents you've managed, how you coordinated with teams, and the communication strategies you employed to keep stakeholders informed.
✨Emphasise Relationship Building
Since building strong relationships with stakeholders is crucial, be ready to discuss how you've successfully engaged with both internal and external parties in previous roles. Share examples that illustrate your ability to foster collaboration and trust.
