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- Tasks: Be the vital link between customers and teams, ensuring smooth order processing and outstanding service.
- Company: Join a forward-thinking manufacturing team focused on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, early Friday finishes, free parking, and a £1,500 welcome bonus.
- Why this job: Grow in a supportive environment where your contributions truly matter and make a real impact.
- Qualifications: Proactive, detail-oriented with basic Excel skills; experience in manufacturing is a plus but not essential.
- Other info: 12-week temp-to-perm opportunity leading to a permanent role in a newly refurbished office.
The predicted salary is between 21600 - 28800 £ per year.
Customer Service Advisor – Manufacturing, 12 weeks temp to perm opportunity, Location: Bar Hill, CB23 Cambridge. Salary: £27,000 per annum. Free parking.
Are you ready to elevate your career in customer service? Join a forward-thinking manufacturing team where your proactive approach, problem-solving skills, and customer-first mindset will make a real impact. This is a fantastic opportunity to secure a permanent position following a 12-week temporary period. With a competitive salary, early Friday finish, and an exciting £1,500 welcome bonus after six months, this opportunity offers so much more than just a job—it’s your chance to grow and thrive in a supportive environment.
What You’ll Be Doing:
- As a Customer Service Advisor, you’ll be the vital link between customers and internal teams, ensuring smooth order processing, timely delivery, and outstanding service.
- Your time will be spent across a balance of communication channels—approximately 60% email and 40% telephone work.
- Building strong relationships with customers, understanding their needs and providing tailored support.
- Managing order processing, including updates to POs, rescheduling, and raising repair or rework orders.
- Liaising with Production and Purchasing teams to resolve delivery challenges and stock shortages.
- Maintaining accurate records of price lists, RFQs, BOMs, and technical drawings.
- Contributing to production planning, assisting with job costings, and participating in stock takes.
- Continuously improving processes to enhance efficiency and the overall customer experience.
Working Hours:
- Monday to Thursday: 8:00 AM - 4:45 PM
- Friday: 8:00 AM - 12:30 PM
- Office based
What We’re Looking For:
- A proactive and detail-oriented professional who thrives in a fast-paced environment.
- Basic Excel skills and SAP would be desirable.
- Experience in manufacturing or a technical role (preferred but not essential).
- A problem-solving mindset with the ability to adapt and think on your feet.
- Exceptional communication skills, both written and verbal, to engage effectively with customers.
- A team-focused approach and a commitment to delivering outstanding customer service.
What’s In It For You?
- Competitive pay: £28,000 per annum.
- Work-life balance: Finish early every Friday, leaving more time for what matters most.
- Exciting perks: £1,500 welcome bonus after six months and a newly refurbished office.
- Convenience: Free on-site parking in the Bar Hill area—a rarity in Cambridge!
- Career security: A 12-week temp-to-perm opportunity designed to lead to a permanent role.
- Growth opportunities: Develop your career in a collaborative, fast-paced environment where your contributions truly matter.
Why Join Us?
This is your chance to be part of a team where innovation and customer satisfaction come first. Whether you’re collaborating with colleagues to tackle challenges or implementing improvements to enhance customer service, your role will be instrumental in delivering excellence.
Customer Service Advisor employer: Vantage Recruitment
Contact Detail:
Vantage Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the manufacturing industry and its specific customer service challenges. Understanding the nuances of this sector will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Since the role involves a significant amount of customer interaction, being able to convey information clearly and effectively will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving abilities and proactive approach will resonate well with the hiring team, as these are key traits they're looking for.
✨Tip Number 4
Research StudySmarter and our values. Being able to articulate why you want to work with us and how you align with our mission will demonstrate your enthusiasm and commitment to the role, making you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any technical roles. Emphasise skills like problem-solving, communication, and teamwork, as these are key for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and customer-first mindset. Mention specific examples of how you've successfully handled customer queries or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your basic Excel skills and any experience with SAP. If you have worked in manufacturing or a technical role, be sure to mention this as it is preferred by the company.
Show Enthusiasm for the Role: Express your excitement about the opportunity to join a forward-thinking manufacturing team. Highlight your commitment to delivering outstanding customer service and your eagerness to contribute to a collaborative environment.
How to prepare for a job interview at Vantage Recruitment
✨Showcase Your Communication Skills
As a Customer Service Advisor, exceptional communication is key. Be prepared to demonstrate your ability to engage effectively with customers during the interview. Practice articulating your thoughts clearly and concisely, both verbally and in writing.
✨Highlight Problem-Solving Experiences
The role requires a proactive and problem-solving mindset. Think of specific examples from your past experiences where you successfully resolved customer issues or improved processes. Sharing these stories will show your potential employer that you can think on your feet.
✨Familiarise Yourself with the Company
Research the manufacturing company and understand their products and services. This knowledge will not only help you answer questions more effectively but also allow you to ask insightful questions, demonstrating your genuine interest in the role.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to order processing, customer relationship management, and teamwork. Prepare to discuss how you would handle specific scenarios, such as managing stock shortages or liaising with internal teams, to showcase your relevant skills.
