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- Tasks: Lead airport operations, ensuring safety, customer service, and efficient processes.
- Company: Join a dynamic team at a leading international airport in Manchester.
- Benefits: Enjoy competitive pay, training opportunities, and potential for career growth.
- Why this job: Be part of a vibrant environment that impacts travel experiences and connects cultures.
- Qualifications: Strong leadership skills and experience in customer service or operations management required.
- Other info: Ideal for those passionate about aviation and looking to make a difference.
The predicted salary is between 43200 - 72000 £ per year.
The overall responsibility of ensuring safe, secure and punctual Airport Operations at the respective International station.
Key responsibility and accountability:
- Customer Service workflow process & administration: Plan, develop, and maintain ground operating procedures for the Airport as per the company objectives. Develop processes and procedures. Resolving customer complaints & handling their queries. Maintaining quality targets as per client Standards.
- Airline/ Airport Regulations: Ensure the adherence to service and safety standards as defined. Ensure proper functioning of station activities. Administer leases, contracts, and rental agreements for station ground handling facilities and equipment. Vendor Management. Co-ordination with government agencies & airport authorities.
- Internal customer management: Staffing & adequate training for the staff. Check performance and provide regular feedback. Conduct yearly appraisals for the employees at the locations.
- Budgeting & Costing: Based on the schedule prepare customer services and ground handling budget for the airports. Monitor the performance of the airports against the budget and take corrective action, if required. Interpreting data & carrying out a cost-benefit analysis for purchase or outsourcing of equipment. Maintenance of office & airport equipment. Monthly reports to be sent to the head office. Maintenance & upkeep of respective airport reports.
AIRPORT MANAGER - Manchester employer: Cipher7
Contact Detail:
Cipher7 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AIRPORT MANAGER - Manchester
✨Tip Number 1
Familiarise yourself with the specific airport regulations and safety standards relevant to Manchester Airport. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to maintaining high operational standards.
✨Tip Number 2
Network with current or former airport managers and staff at Manchester Airport. Engaging with professionals in the field can provide you with insider knowledge about the role and the unique challenges faced at this location.
✨Tip Number 3
Prepare to discuss your experience in customer service management and how you've successfully resolved complaints in the past. Highlighting your problem-solving skills will be crucial, as this role involves direct interaction with customers and stakeholders.
✨Tip Number 4
Stay updated on the latest trends in airport operations and technology. Being knowledgeable about innovations in ground handling and customer service can set you apart from other candidates and show that you're proactive about improving airport efficiency.
We think you need these skills to ace AIRPORT MANAGER - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Airport Manager position. Tailor your application to highlight relevant experience in customer service, operations management, and regulatory compliance.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in airport operations, vendor management, and staff training. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet quality targets and manage budgets.
Write a Compelling Cover Letter: In your cover letter, express your passion for airport operations and customer service. Provide specific examples of how you've successfully resolved customer complaints or improved operational processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Airport Manager role.
How to prepare for a job interview at Cipher7
✨Know Your Airport Operations
Familiarise yourself with the specific airport operations and regulations relevant to Manchester. Be prepared to discuss how you would ensure safe and secure operations while maintaining punctuality.
✨Customer Service Focus
Highlight your experience in customer service management. Prepare examples of how you've resolved customer complaints and improved service workflows in previous roles.
✨Demonstrate Leadership Skills
As an Airport Manager, you'll need to lead a team effectively. Be ready to share your approach to staffing, training, and providing feedback to ensure high performance among your staff.
✨Budgeting and Cost Management
Showcase your understanding of budgeting and cost analysis. Discuss any past experiences where you successfully managed budgets or conducted cost-benefit analyses for operational improvements.
