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- Tasks: Support residents and ensure a safe, clean environment during night shifts.
- Company: Join Places for People, dedicated to creating safe communities for all.
- Benefits: Enjoy flexible night shifts with training provided and a supportive team culture.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong communication skills and a professional demeanour are essential.
- Other info: Work 4 nights on, 4 nights off, with opportunities for personal growth.
We are seeking dedicated Nights Community Support Staff/Concierge to join our team at Beaufort Park, NW9. The CSS department is responsible for ensuring the development remains a safe, pleasant, and clean environment for all residents. This role involves supporting residents, the Concierge, and the management team to ensure smooth operations in accordance with company procedures and industry best practices. Training will be provided.
What Hours/rota will I be working? Nights - 4 shifts on, 4 shifts off from (7 PM - 7 AM with 1 hour break)
Main Duties:
- Conduct patrol inspections of buildings, commercial businesses, car parks, and external routes.
- Record patrols using the Site pro app and report findings to the Duty Manager / Development Manager.
- Complete patrol inspection reports and address urgent issues immediately.
- Respond to noise complaints and investigate short-let properties online.
- Maintain cleanliness by picking up large litter during patrols.
- Issue letters to apartments regarding lease contraventions (e.g., washing on balconies, door mats in communal areas).
- Answer phone calls and emails professionally.
- Perform weekly inspections of The Spa.
- Assist Concierge when necessary.
- Remove dogs and stop ball games in podiums, playgrounds, and parks.
- Monitor parking usage and availability.
- Post letters, notices, updates, fines, and newsletters in communal areas.
- Deal with unauthorized learner drivers on the development.
- Place and remove traffic bollards/cones as instructed.
- Inspect and report stains and damages in communal areas.
- Change bin bags and pick up litter during silent hours.
- Monitor and report non-permitted vehicles in undercroft car parks.
- Reset emergency door/gate release buttons and investigate fire alarms.
- Monitor commercial bin usage/misuse.
- Provide support during events (e.g., Concert in the park).
- Aid and support emergency services when required.
- Conduct investigations of adverse events/criminal issues, including CCTV footage and witness statements.
Essential Criteria:
- Strong communication skills.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.
- Professional demeanour and customer service orientation.
- Flexibility to work shifts and respond to urgent issues.
- Competent IT skills with working knowledge of Microsoft office products.
What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Night Community Support Staff/Concierge employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Community Support Staff/Concierge
✨Tip Number 1
Familiarise yourself with the specific duties of the Night Community Support Staff role. Understanding the responsibilities, such as conducting patrol inspections and responding to noise complaints, will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your communication skills and customer service orientation in conversations with our team. Since this role involves interacting with residents and addressing their concerns, showcasing your ability to handle various situations professionally can set you apart.
✨Tip Number 3
Be prepared to discuss your problem-solving skills and attention to detail. The role requires you to address urgent issues and maintain a clean environment, so sharing examples of how you've successfully managed similar tasks in the past can be beneficial.
✨Tip Number 4
Demonstrate your flexibility and willingness to work shifts. Since the position involves night shifts and responding to urgent matters, expressing your readiness to adapt to varying schedules will show that you're a great fit for our team.
We think you need these skills to ace Night Community Support Staff/Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Night Community Support Staff/Concierge position. Tailor your application to highlight how your skills and experiences align with these duties.
Highlight Relevant Skills: Emphasise your strong communication skills, attention to detail, and problem-solving abilities in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles.
Craft a Professional Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your flexibility to work shifts and your commitment to maintaining a safe and pleasant environment for residents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Residential Management Group (RMG)
✨Showcase Your Communication Skills
As strong communication skills are essential for this role, be prepared to demonstrate your ability to communicate effectively. You might want to share examples of how you've handled difficult conversations or resolved conflicts in the past.
✨Highlight Your Attention to Detail
This position requires a keen eye for detail, especially when conducting patrol inspections and reporting issues. Be ready to discuss specific instances where your attention to detail made a difference in your previous roles.
✨Demonstrate Problem-Solving Abilities
The job involves addressing urgent issues and responding to complaints. Think of scenarios where you successfully solved problems or improved processes, and be ready to share these during your interview.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various situations, such as noise complaints or emergencies. Practising your responses to these types of questions can help you feel more confident and articulate during the interview.
