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- Tasks: Support IT service management and cloud cost optimisation across AWS and Azure.
- Company: Join a tech-savvy team focused on IT modernisation and cloud service management.
- Benefits: Enjoy competitive rates, remote work flexibility, and a collaborative environment.
- Why this job: Be part of a dynamic team driving innovation in cloud operations and service delivery.
- Qualifications: Experience with ITSM tools like ServiceNow and knowledge of cloud cost management required.
- Other info: SC/NATO clearance is essential; this role is outside IR35.
Location: Remote
Rate: Market rates (Outside IR35)
Security Clearance: NATO/SC Clearance Required
Duration: 6+ months
ROLE OVERVIEW
My client is urgently seeking a Security Cleared ITSM Support Engineer to support their IT modernization efforts by enabling cloud service management across public cloud platforms (Azure, AWS, Microsoft 365). This includes improving service delivery, cost control, and operational efficiency through structured processes, dashboards, and collaboration within the Cloud Operations Center.
KEY RESPONSIBILITIES
- ITSM Support
- Assist with incident, problem, and change management
- Document and improve ITSM processes
- Collaborate with internal teams on service delivery
- Reporting & Dashboarding
- Create dashboards to monitor operations and cloud finances
- Report on KPIs, system performance, and incident trends
- Offer actionable insights for service improvement
- Cloud Financial Operations
- Monitor and analyse cloud expenses (AWS, Azure)
- Optimize cloud resource costs
- Collaborate with finance teams on budgeting
- Financial Management
- Support planning, forecasting, invoice reconciliation
- Manage vendor contracts
- Ensure compliance with financial policies
- Change Management
- Track and support IT service changes
- Report change statuses and generate schedules
- Ensure change management procedures are followed
ESSENTIAL SKILLS:
- Experience in ITSM (e.g., ServiceNow)
- Proficient in reporting tools (e.g. Power BI)
- Knowledge of AWS/Azure cost management tools
- Familiarity with cloud cost optimization strategies
- Full professional English proficiency (French is a plus)
What We Offer:
- Competitive daily/hourly (paid in Euros)
- Outside IR35
- Collaborative and innovative work environment.
Application Process:
To apply for this exciting opportunity, please submit your CV which details your relevant experience. This role requires a current SC Clearance or NATO so please familiarise yourself with the eligibility before applying. Join us and be a part of a team that drives technological excellence. We look forward to your application!
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Support Engineer/ServiceNow/Cloud Costings/SC Cleared
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as ServiceNow and cloud cost management tools for AWS and Azure. Having hands-on experience or relevant certifications can significantly boost your chances.
✨Tip Number 2
Network with professionals in the ITSM and cloud services sectors. Join relevant online forums or LinkedIn groups where you can engage with others in the field, share insights, and potentially learn about unadvertised opportunities.
✨Tip Number 3
Prepare to discuss your experience with incident, problem, and change management during interviews. Be ready to provide examples of how you've improved ITSM processes or optimised cloud costs in previous roles.
✨Tip Number 4
Since this role requires SC or NATO clearance, ensure you have all necessary documentation ready. Being able to demonstrate your eligibility for security clearance can set you apart from other candidates.
We think you need these skills to ace ITSM Support Engineer/ServiceNow/Cloud Costings/SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM, ServiceNow, and cloud cost management. Use specific examples that demonstrate your skills in incident management, reporting, and cloud financial operations.
Highlight Security Clearance: Clearly state your current SC or NATO clearance status in your application. This is a crucial requirement for the role, so make it prominent to catch the employer's attention.
Showcase Relevant Skills: Emphasise your proficiency in reporting tools like Power BI and your knowledge of AWS and Azure cost management strategies. Mention any relevant certifications or training that support your expertise.
Craft a Strong Cover Letter: Write a cover letter that connects your background to the key responsibilities outlined in the job description. Discuss how your previous experiences can contribute to improving service delivery and operational efficiency.
How to prepare for a job interview at Experis
✨Understand ITSM Fundamentals
Make sure you have a solid grasp of IT Service Management principles, especially as they relate to ServiceNow. Be prepared to discuss how you've applied these concepts in previous roles, particularly in incident, problem, and change management.
✨Showcase Cloud Cost Management Skills
Familiarise yourself with AWS and Azure cost management tools. Be ready to provide examples of how you've optimised cloud resources and managed expenses in past projects, as this will be crucial for the role.
✨Prepare for Reporting and Dashboarding Questions
Since reporting is a key responsibility, brush up on your experience with reporting tools like Power BI. Think of specific instances where you've created dashboards or reported on KPIs, and be ready to explain your process.
✨Highlight Your Security Clearance
Given that SC/NATO clearance is essential for this position, be prepared to discuss your clearance status confidently. If applicable, mention any relevant experiences that demonstrate your understanding of compliance and security protocols.
