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For Companies At a Glance
- Tasks: Manage ERP system operations, provide technical support, and enhance user training.
- Company: Join a leading aerospace materials supplier known for innovation and quality.
- Benefits: Enjoy 25 days annual leave, pension scheme, social events, and remote work options post-probation.
- Why this job: Be part of a rapidly growing company with a strong reputation in the aerospace sector.
- Qualifications: Experience with Priority Software and a degree in IT or related fields required.
- Other info: Sponsorship available for the right candidate.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading world-class aerospace material supplier, specializing in supplying a comprehensive range of chemicals, paints, adhesives, sealants, composites, and consumables tailored for the aviation Maintenance, Repair, and Overhaul (MRO) sector, are looking to recruit a Priority Software Support Coordinator based at their offices locally to Watford, Hertfordshire. Sponsorship can be provided for this position.
On Offer:
- An exciting opportunity to join a rapidly expanding organisation that is a highly regarded materials supplier to the Aerospace sector
- An attractive salary, dependent on skills and experience
- Annual leave increases to 25 days
- Pension scheme
- Social events (Christmas party)
- Option to work one day from home after successful probation period
Main Purpose of the Role:
Reporting to Operations Director, the Priority Software Support Coordinator will be responsible for overseeing and managing the daily operations of the Enterprise Resource Planning (ERP) system. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of ERP systems, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.
Duties and Responsibilities of Priority Software Support Coordinator:
- Technical Support: Provide first-level support for ERP system users, addressing and resolving issues in a timely and efficient manner. Collaborate with IT and external ERP support provider to troubleshoot and resolve technical problems related to the ERP system. Monitor system performance and proactively identify areas for improvement.
- User Training: Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities. Create user guides and documentation to assist users in navigating and utilising the ERP system effectively.
- Coordination and Communication: Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications. Coordinate solution testing in line with project delivery plans. Capture and report any negative results found during testing cycles. Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades.
- System Optimisation: Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation. Implement best practices for system usage and data management to enhance overall efficiency.
- Quality Assurance: Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards. Develop and implement protocols for testing and validating system changes.
- Other duties as assigned by the Operations Director or their designee.
To Be Considered:
- Must have experience with Priority Software
- Bachelor's degree in Information Technology, SQL Database Management, Software Development or a related field
- Proven experience in supporting and coordinating ERP systems will be beneficial
- In-depth knowledge of ERP system functionalities, configurations, and integrations
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Project management skills are a plus.
For more details, please contact Willis Global – Experts in Recruiting.
Priority Software Support Coordinator employer: Willis Global
Contact Detail:
Willis Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Priority Software Support Coordinator
✨Tip Number 1
Familiarise yourself with Priority Software and its functionalities. Understanding the specific features and capabilities of the ERP system will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the aerospace sector or those who have experience with ERP systems. Engaging with industry contacts can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues or optimised processes. Having concrete examples ready will showcase your problem-solving skills and your ability to work collaboratively.
✨Tip Number 4
Stay updated on the latest trends and best practices in ERP systems and the aerospace industry. This knowledge can set you apart from other candidates and show that you're proactive about your professional development.
We think you need these skills to ace Priority Software Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with ERP systems, particularly Priority Software. Emphasise your technical support skills and any previous roles that involved user training or system optimisation.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Priority Software Support Coordinator role. Mention your understanding of ERP systems and how your skills align with the company's needs.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with stakeholders in past roles. This is crucial for the collaborative nature of the position.
Highlight Problem-Solving Abilities: Include specific instances where you've successfully resolved technical issues or improved system performance. This will demonstrate your analytical skills and ability to handle challenges.
How to prepare for a job interview at Willis Global
✨Showcase Your ERP Knowledge
Make sure to highlight your experience with Priority Software and any other ERP systems you've worked with. Be prepared to discuss specific functionalities, configurations, and how you've optimised system performance in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Discuss your approach to troubleshooting and how you collaborated with IT or external support to resolve problems efficiently.
✨Emphasise Communication Abilities
Since the role involves coordinating with various stakeholders, be ready to share instances where your communication skills made a difference. Highlight any training programs you've developed or user guides you've created to assist others.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations related to system optimisation or user training. Think through your responses and consider best practices you've implemented in previous roles.
