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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and growth through regular communication and support.
- Company: Join an award-winning EdTech company transforming literacy for children worldwide since 1991.
- Benefits: Enjoy competitive salary, uncapped bonuses, generous holiday, and a focus on carbon neutrality.
- Why this job: Make a real impact in children's lives while working in a supportive and innovative environment.
- Qualifications: Experience in educational sales or background, CRM proficiency, and strong communication skills required.
- Other info: Be part of a secure company with great employee retention and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Are you experienced in and passionate about education? Want to make a difference in children’s lives? A great relationship builder? Able to establish and nurture great partnerships? This might be the role for you!
The company is based in Northampton and is an Education Technology company that produces award-winning reading and writing support software for children of all ages and abilities. Hailed as ‘the gold standard of literacy software’, their products are used in thousands of schools around the globe, supporting learners with dyslexia, learning difficulties, physical disabilities, and other special educational needs. The company has been trading since 1991, is active in 23 different countries, and has won 12 prestigious awards. They have moved to a SaaS model and are on a significant growth curve.
The role involves being the main point of contact for all existing customers within the agreed region, with the central aim of ensuring customer satisfaction, retention, and growth of accounts, following account management processes over the customer lifetime.
Day-to-day includes:
- Regularly assess customers' needs and usage patterns to ensure they are maximising the usage and value of their subscriptions.
- Manage the renewal process for existing customers, ensuring timely and successful renewals.
- Driving an effective onboarding process for all new customers.
- Maintaining a clear and regular contact strategy for assigned customers to build strong relationships and effectively address any issues or concerns.
- Monitoring customer usage and providing proactive support to ensure retention and increase usage.
- Attending events to maintain the presence and reputation of the company and engage/strengthen relationships with existing customers.
- Addressing and resolving any customer questions promptly, either received directly or via first-line support, to ensure a positive customer experience.
- Providing regular reports to management on account status, usage, and renewal rates, together with updated action plans, as appropriate.
The package includes a competitive base salary, uncapped bonus (realistic OTE of £5,000-£10,000 per year), 28 days holiday + bank holidays + 3 personal days when needed, a company goal to become carbon neutral, lots of involvement with local charity work, building and growing products that make a real difference in children’s lives, great employee retention, and a secure company pension.
To be successful, you will have experience in educational sales or an education background, be proficient with CRM (ideally Dynamics), be a highly competent MS Office user, be commercially aware, be organised with accurate record-keeping abilities, have resilience and tenacity, be target-driven, be a team player, take initiative, have outstanding planning and implementation skills, have excellent verbal and written communication skills, have strong initiative and relationship-building skills, and have great presentation and demonstration skills.
If you’re a driven and ambitious professional who is passionate about education, apply now!
EdTech Account Manager employer: Connecting Education
Contact Detail:
Connecting Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EdTech Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in EdTech and how they impact education. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the EdTech space, especially those who have experience in account management. Attend relevant events or webinars to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully built and maintained customer relationships in previous roles. Highlight your ability to drive customer satisfaction and retention, as these are key aspects of the Account Manager position.
✨Tip Number 4
Research the company’s products and their impact on learners. Being able to articulate how their software supports children with various needs will show your genuine interest and understanding of their mission.
We think you need these skills to ace EdTech Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in educational sales or any relevant education background. Emphasise your relationship-building skills and any previous successes in account management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and how you can make a difference in children's lives. Mention specific examples of how you've built strong partnerships in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency with CRM systems, particularly Dynamics, and your MS Office skills. Mention your organisational abilities and how you keep accurate records.
Showcase Your Initiative: Demonstrate your resilience and target-driven mindset in your application. Provide examples of how you've taken initiative in previous roles to drive customer satisfaction and retention.
How to prepare for a job interview at Connecting Education
✨Show Your Passion for Education
Make sure to express your enthusiasm for education during the interview. Share personal stories or experiences that highlight your commitment to making a difference in children's lives, as this aligns perfectly with the company's mission.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Discuss specific strategies you used to nurture partnerships and resolve conflicts, as strong relationship-building is key for this position.
✨Familiarise Yourself with Their Products
Research the company's reading and writing support software before the interview. Understanding their products will allow you to discuss how you can help customers maximise their usage and value, showcasing your proactive approach.
✨Highlight Your Organisational Skills
Be ready to talk about your organisational methods and record-keeping abilities. Provide examples of how you've managed multiple accounts or projects simultaneously, as this role requires excellent planning and implementation skills.
