Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customer strategy and assist with payment solutions while providing top-notch service.
- Company: Join a prestigious global leader in financial services, known for innovation and excellence.
- Benefits: Enjoy a competitive salary, annual bonuses, and a vibrant work culture with regular socials.
- Why this job: Launch your career in a fast-paced environment with great progression opportunities and a supportive team.
- Qualifications: Degree educated with a strong background in customer service and excellent communication skills.
- Other info: We value diversity and encourage all applicants to apply, offering support throughout the process.
The predicted salary is between 24573 - 24573 £ per year.
Our client is a giant within financial services, they are now looking for a number of Payment Specialists to join their team. The role of Payment Specialist is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation.
Package:
- £24,573 basic salary
- Annual bonus
- Excellent exposure with a major name in a lucrative, exciting industry
- Great scope for progression
- A friendly, fast paced working culture with regular socials
- Lucrative bonus/incentive schemes
The Retention Payment Specialist will possess a positive outlook, a friendly presentable manner and superb attention to detail.
Role:
- Supporting the Customer Strategy across Payment Solutions
- Assisting in progressing customer applications
- Outbound Dialling existing business customers to identify what Payment Solutions could support their business
- Providing the highest levels of customer service - handling any issues to agreed levels of service
- Accepting full accountability for governance and compliance
- Participating in additional activities to support the management team, e.g. analysis, focus groups, etc
Requirements:
- Educated to degree level
- Successful track record of customer service - preferably in customer retention / commercial negotiation or relationship support, and comfortable in a target driven environment
- Great interpersonal/communication skills
- Engaging and energetic with a positive outlook
- Flexible working approach
- Professionally presented
Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
Retention Payment Specialist employer: Pareto
Contact Detail:
Pareto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Payment Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in payment solutions and customer retention strategies. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the finance and payment solutions sector. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare for potential role-play scenarios that may come up during the interview process. Practising how to handle customer queries or complaints can showcase your customer service skills effectively.
✨Tip Number 4
Research the company culture of the organisation you're applying to. Understanding their values and work environment can help you tailor your responses and show that you're a great fit for their team.
We think you need these skills to ace Retention Payment Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in retention or relationship support. Use specific examples that demonstrate your skills and achievements in a target-driven environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your positive outlook and how your interpersonal skills can contribute to the team. Be sure to align your experiences with the job requirements.
Highlight Attention to Detail: In your application, emphasise your attention to detail. Provide examples of how you've successfully managed compliance and governance in previous roles, as this is crucial for the Retention Payment Specialist position.
Showcase Your Communication Skills: Since the role involves outbound calling and customer interaction, illustrate your communication skills in your application. You could mention any relevant experiences where you effectively engaged with customers or resolved issues.
How to prepare for a job interview at Pareto
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences. Highlight specific examples where you successfully resolved customer issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
As a Retention Payment Specialist, attention to detail is crucial. During the interview, mention instances where your meticulous nature helped prevent errors or enhanced processes in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to customer retention and payment solutions. Practise your responses to common scenarios to show your problem-solving skills and ability to think on your feet.
✨Exude Positivity and Energy
The job description emphasises a friendly and positive outlook. Make sure to convey your enthusiasm for the role and the company during the interview. A positive attitude can set you apart from other candidates.
