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- Tasks: Support engagement strategies and collaborate with teams to enhance partner satisfaction.
- Company: Join eTeam, a leader in technology and media partnerships, based in London.
- Benefits: Enjoy flexible work with 2 days in the office and a vibrant company culture.
- Why this job: Be part of a dynamic team driving innovation in media and technology while making a real impact.
- Qualifications: 1-2 years in tech or media, strong communication skills, and a proactive attitude required.
- Other info: Experience with tools like Jira and Confluence is a plus; remote collaboration experience valued.
The predicted salary is between 36000 - 60000 £ per year.
The Syndication Engagement Analyst will be responsible for supporting our engagement function, ensuring the success and satisfaction of third-party partners while driving execution on priority deliverables across the engagement team. Your primary objective will be to support the execution of our engagement strategy with our third-party partners. A successful engagement analyst will collaborate across functions to support delivery of partner facing materials including reports, ways of working and process documentation, and product information while driving delivery of strategic internal programs and process improvements.
Responsibilities:
- Collaborate with internal teams to develop and execute on solutions that meet clients’ needs and objectives
- Facilitate team standups to ensure momentum on in-progress workstreams
- Analyze cross functional engagement touchpoints to identify optimization opportunities and increase collaboration
- Collaborate with internal teams and syndication partners to prepare reports to track progress across engagement focus areas
- Perform data analysis to derive key insights from cross functional engagement initiatives
- Liaise with internal teams on tooling and leverage and improve existing processes
- Support Engagement Leads with tactical execution of responsibilities and provide burst capacity when necessary
- Engage in retrospectives between business units and Partners, supporting the Customer Success Manager
- Collaborate with cross-functional teams to address customer feedback and drive adoption and support for new processes, ensuring successful implementation and sustainability
- Collaborate with engagement team to achieve team goals and contribute to company growth
- Gain knowledge on the products and services we provide to understand partner requests and identify stakeholders required to support from the intake stage through triage and assignment
- Stay up to date with industry trends and best practices in media and entertainment, process improvement, and syndication or wholesale business
- Build good working relationships with both internal GS teams and partners
Basic Qualifications:
- 1-2 years of experience in a technology, engineering, or media company supporting customer engagement or relationship management activities
- Can do attitude; proactive to ensure partner requests are documented, tracked, and processes are followed
- Experience in understanding business requirements for media or technology related features
- Experience with data analysis, synthesizing various data sets, identifying trends, and drawing meaningful conclusions
- Program or project management experience in a technology, engineering, or media company delivering complex, multi-workstream programs
- Strategic and pragmatic with excellent written and verbal communications skills, with the ability to tailor to all levels of an organization
- Good understanding of the global media landscape, and technology’s influence
- Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and Ownership
- Educated to bachelor's degree level or equivalent
- Previous experience working with remote delivery teams, including third parties and international experience a considerable plus
- Knowledge of tools such as Jira, Confluence, Lucid Chart and Airtable
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Management, Product Management, and Project Management
Industries: Telecommunications, Technology, Information and Media, and Broadcast Media Production and Distribution
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Analyst
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Jira and Confluence. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Network with professionals in the media and technology sectors. Engaging with people who work in similar roles can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Stay updated on industry trends related to media and technology. Being able to discuss recent developments or innovations during your interview will demonstrate your passion and commitment to the field.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully collaborated with cross-functional teams in the past. Highlighting your teamwork skills will resonate well with the role's emphasis on collaboration.
We think you need these skills to ace Engagement Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technology, media, or customer engagement. Emphasise any project management skills and data analysis experience that align with the role of Engagement Analyst.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you to support third-party partners and drive engagement strategies.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application materials are clear, concise, and free of errors. Tailor your language to reflect the professional tone expected in the media and technology sectors.
Highlight Relevant Tools Experience: If you have experience with tools like Jira, Confluence, or Airtable, make sure to mention it in your application. This will demonstrate your familiarity with the systems used in the role and your ability to hit the ground running.
How to prepare for a job interview at eTeam
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Engagement Analyst. Familiarise yourself with the key tasks such as collaborating with internal teams, facilitating standups, and performing data analysis. This will help you articulate how your skills align with the job.
✨Showcase Your Data Skills
Since the role involves data analysis, be prepared to discuss your experience with data sets and how you've derived insights in previous roles. Bring examples of how your analytical skills have led to successful outcomes in past projects.
✨Demonstrate Collaboration Experience
Highlight your ability to work across functions and with third-party partners. Share specific examples of how you've successfully collaborated on projects, managed stakeholder expectations, and driven engagement strategies.
✨Familiarise Yourself with Tools
The job mentions tools like Jira, Confluence, and Airtable. If you have experience with these or similar tools, be ready to discuss how you've used them to improve processes or manage projects effectively.
