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- Tasks: Handle calls for vehicle repair bookings and ensure customer satisfaction.
- Company: Join Formel D, a global leader in automotive service solutions since 1993.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: No sponsorship available; must have a clean UK driving licence.
The predicted salary is between 24000 - 36000 £ per year.
Department: Customer Service / Service Centre
Reports To: Call Centre Supervisor / Service Manager
Location: Erdington, Birmingham, Full time, Office Based
Contract: Permanent
Working Hours: Monday to Friday 08.00am-16.00pm or 11.00am-19.00pm
About Us
Formel D is the global service provider for the industry. We develop market-leading concepts, as well as individual and scalable solutions throughout the entire value chain of the production process, from the design phase, industrialization, production and after-sales. The company was founded in 1993 and is headquartered in Cologne (Germany). We currently have a team of several thousand people located in 45 nations, and more than 90 locations in 21 countries, working daily at the core of the industry. Our drive is passion, team spirit and professionalism in everything we do, and our success is based on the satisfaction of our customers, which makes us stand out as a premium supplier within the sector.
We are looking for experienced Call Centre Assistants to work within our Customer Service Centre.
Purpose of the role
To provide excellent customer service by handling inbound and outbound calls related to booking vehicle repairs and servicing. This role ensures a smooth customer experience from the initial inquiry through to confirmed workshop appointments.
Responsibilities
- Answer incoming calls and respond to customer inquiries regarding vehicle repair
- Book appointments with customers
- Confirm availability, estimated repair durations
- Provide customers with accurate information
- Follow up on existing bookings and update customers on changes or delays
- Handle cancellations, reschedules, and general customer concerns
- Liaise with mechanics and other departments to ensure seamless coordination
- Maintain accurate customer records and notes in the internal system
- Meet performance targets related to call handling, bookings, and customer satisfaction
Requirements
- Strong telephone communication and interpersonal skills
- Customer-focused with a polite, professional attitude
- Ability to manage bookings and scheduling efficiently
- Basic understanding of vehicle servicing and repair terminology (training can be provided)
- Competent with internal call centre systems and standard computer applications
- Previous experience in a call centre or automotive environment is preferred
- Clean UK or equivalent Driving Licence
- RTW in the UK without restrictions (PLEASE NOTE WE DO NOT OFFER SPONSORSHIP)
Desirable Attributes
- Calm under pressure and able to handle high call volumes
- Strong organizational skills and attention to detail
- Ability to work well both independently and in a team
- A passion for delivering excellent customer service
If you are passionate about delivering outstanding customer service and want to be part of a vibrant team at Formel D, we invite you to apply today!
Call Center Assistant employer: Formel D Group
Contact Detail:
Formel D Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Assistant
✨Tip Number 1
Familiarise yourself with common vehicle repair terminology. Even if you haven't worked in the automotive sector before, having a basic understanding of terms will help you communicate effectively with customers and colleagues, making you stand out during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on phone interactions, consider role-playing scenarios with friends or family to enhance your ability to handle customer inquiries confidently and professionally.
✨Tip Number 3
Research Formel D and its services. Understanding the company's values and what they offer will not only prepare you for potential interview questions but also demonstrate your genuine interest in being part of their team.
✨Tip Number 4
Prepare examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as these anecdotes can showcase your suitability for the role during the interview.
We think you need these skills to ace Call Center Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Call Centre Assistant position. Tailor your application to highlight relevant experience and skills that match what Formel D is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or call centre roles. Emphasise your communication skills, ability to handle bookings, and any relevant automotive knowledge.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work at Formel D. Mention specific examples from your past experiences that demonstrate your ability to manage calls and provide excellent service.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Formel D Group
✨Showcase Your Communication Skills
As a Call Centre Assistant, strong telephone communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common customer service scenarios to show how you would handle inquiries effectively.
✨Familiarise Yourself with Vehicle Terminology
While training will be provided, having a basic understanding of vehicle servicing and repair terminology can set you apart. Brush up on common terms and processes related to vehicle repairs so you can speak confidently about them during the interview.
✨Emphasise Customer Service Experience
Highlight any previous experience in customer service or call centre roles. Be prepared to share specific examples of how you've handled difficult situations or exceeded customer expectations, as this will demonstrate your suitability for the role.
✨Prepare Questions for the Interviewer
Show your interest in the role and the company by preparing thoughtful questions. Ask about the team dynamics, performance targets, or opportunities for growth within the company. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
