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- Tasks: Manage client relationships and ensure top-notch service while aligning solutions with their needs.
- Company: Datcom is a tech-driven company focused on delivering exceptional IT services and solutions.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: Join a dynamic team where your technical skills can shine and make a real impact.
- Qualifications: Must have a technical IT background, strong communication skills, and a customer-centric mindset.
- Other info: Ideal for those looking to transition from technical roles into account management.
The predicted salary is between 36000 - 60000 £ per year.
Datcom is seeking a Technical Account Manager. This role will be instrumental in managing all our client relationships, nurturing strong partnerships, and ensuring the best quality service is given, whilst aligning them with appropriate solutions and services offered by our company. Coming from a technical hands-on background, you will have a full understanding and appreciation of our clients’ technological landscapes and be able to drive both the best level of current support and the development of their IT.
If you feel you have the skills outlined as an existing Account Manager or are an experienced technical team manager or similar, looking for a change of direction, we would love to hear from you.
Your responsibilities:
- You will act as the main point of contact for our clients, building trust, credibility, and maintaining the relationship.
- Liaising with the client and our internal teams, you will need to understand the client needs and objectives; provide proactive support and advice, as well as fast and thorough reactive response to queries.
- You will work closely with our Account Director and Sales Team to develop strategic plans to expand business within targeted clients.
- Working with our leadership team, you will conduct contract renewals, engage in pricing negotiations on contracts and service provision, maximizing value for both Datcom and the client.
- You will create and propose quotations for all client requirements, ensuring that within the framework of our financial goals, our quality standards are maintained.
- As our clients' go-to, you will need to stay up-to-date with the latest market trends, technologies and versions, ensuring their technical landscapes represent the best solution for them.
About you:
We are looking for somebody with the proven skills to be able to confidently carry out the above. The skills and qualifications listed below will need to be evidenced during the interview stage.
- Technical IT background - we are first and foremost a technical business and a Microsoft-based technical background is mandatory.
- Customer obsessed; you have a strong customer-centric focus.
- Ability to effectively communicate and collaborate with stakeholders at all levels of an organization with gravitas and confidence, including senior executives and board members, demonstrating the ability to hold your own in high-level discussions and negotiations.
- Good business acumen; an ability to understand small to medium-sized businesses challenges.
- Pragmatic problem solver and attentive to detail.
- Identify and pursue opportunities to expand the account, delivering tailored solutions that meet the client's business objectives.
- Monitor account performance, providing insights and recommendations to drive continuous improvement and client satisfaction.
- Strategic, creative, and critical thinking – analytical.
- Ability to work on multiple, complex projects at once.
- Strong communication and presentation skills.
- Strong networker, negotiator, and client liaison.
- Collaborative – ability to work cross-team.
- General technical acumen and interest in new technology.
- Strong organisational skills with a clear ability to self-manage day-to-day workloads.
MSP Account Manager employer: Datcom
Contact Detail:
Datcom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Account Manager
✨Tip Number 1
Familiarise yourself with Datcom's services and solutions. Understanding our offerings will allow you to speak confidently about how you can align client needs with what we provide, showcasing your ability to nurture strong partnerships.
✨Tip Number 2
Brush up on your technical knowledge, especially around Microsoft technologies. Being able to discuss technical landscapes and solutions in detail will demonstrate your hands-on experience and help you build credibility with clients.
✨Tip Number 3
Network with professionals in the industry, particularly those who have experience in account management or technical roles. This can provide insights into best practices and may even lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare for high-level discussions by practising your negotiation skills. Since you'll be engaging with senior executives, being able to articulate value propositions and handle contract negotiations effectively is crucial.
We think you need these skills to ace MSP Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical IT background and any relevant experience in account management. Use specific examples that demonstrate your customer-centric focus and ability to manage client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention your experience in liaising with clients and internal teams, and your ability to drive business growth.
Showcase Relevant Skills: During the application process, emphasise your strong communication and negotiation skills. Provide examples of how you've successfully managed complex projects and collaborated with stakeholders at various levels.
Research Datcom: Familiarise yourself with Datcom's services and market position. Understanding their technological landscape and recent developments will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at Datcom
✨Showcase Your Technical Expertise
Make sure to highlight your technical background during the interview. Be prepared to discuss specific technologies you've worked with, particularly Microsoft-based solutions, and how they relate to the role. This will demonstrate your understanding of the clients' technological landscapes.
✨Demonstrate Customer-Centric Focus
Prepare examples that showcase your customer obsession. Discuss situations where you went above and beyond to meet client needs or resolve issues. This will illustrate your commitment to building strong relationships and providing exceptional service.
✨Prepare for High-Level Discussions
Since you'll be liaising with senior executives and board members, practice articulating your thoughts clearly and confidently. Prepare to discuss strategic plans and how you can contribute to expanding business within targeted clients, showcasing your business acumen.
✨Exhibit Problem-Solving Skills
Be ready to share examples of how you've tackled complex problems in previous roles. Highlight your pragmatic approach and attention to detail, as well as any insights you've gained from monitoring account performance and driving continuous improvement.
