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- Tasks: Be the go-to person for customer service and dispatching engineers.
- Company: Join KONE, a leader in innovative elevator and escalator solutions.
- Benefits: Enjoy a permanent position with a Monday to Friday schedule and a supportive team environment.
- Why this job: Make a real impact by helping customers and ensuring their safety while working in a dynamic role.
- Qualifications: No specific experience required; just bring your empathy and communication skills!
- Other info: Work hours are from 08:30 to 17:00, perfect for balancing school or other commitments.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Service Coordinator/Dispatcher to be part of a team, as the main contact point for our customers relating to their service needs, or questions relating to a job in progress. This is a permanent position, Monday Friday, hours 08:30-17:00 The main responsibilities for this role are: To welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide an adequate answer. To manage incoming requests by telephone as well as by email. Support the supervisors/Area Service Managers in following up open callouts, back reporting open jobs or specific reports on open jobsthat are available on Supervisor/ASM reports. To make the contact as easy as possible for the customer/engineer and provide adequate information and support. Record and book any jobs and dispatch engineers in a timely and efficient manner. To identify safety situations and manage these by giving the adequate safety instructions as described in our global safety procedures. You will show empathy, be aware about customer feelings in such situation and provides adequate safety advice to calm the passenger if nee…
Customer Service Coordinator/ Dispatcher employer: KONE PLC Careers
Contact Detail:
KONE PLC Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator/ Dispatcher
✨Tip Number 1
Familiarize yourself with KONE's processes and standard instructions. Understanding these will help you align your responses with the company's expectations and demonstrate your commitment to customer service.
✨Tip Number 2
Practice active listening skills. As a Customer Service Coordinator, being able to accurately identify and classify customer requests is crucial. Show that you can empathize with customers and address their needs effectively.
✨Tip Number 3
Get comfortable with using various communication tools, both phone and email. Being efficient in managing incoming requests through different channels will set you apart as a candidate who can handle the demands of the role.
✨Tip Number 4
Highlight any previous experience in dispatching or coordinating services. If you've worked in similar roles, share specific examples of how you managed requests and supported teams, as this will showcase your relevant skills.
We think you need these skills to ace Customer Service Coordinator/ Dispatcher
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Coordinator/Dispatcher position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or dispatch roles. Provide specific examples of how you've managed customer inquiries or coordinated services effectively.
Showcase Communication Skills: Since this role involves a lot of communication, make sure to highlight your verbal and written communication skills. Mention any experience you have with managing calls or emails, and how you ensure clarity and empathy in your interactions.
Tailor Your Cover Letter: Write a personalized cover letter that addresses why you are a great fit for this specific position. Mention your understanding of KONE's processes and how you can contribute to providing excellent customer service.
How to prepare for a job interview at KONE PLC Careers
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to empathize with customers and provide effective solutions.
✨Understand the Role's Responsibilities
Familiarize yourself with the key responsibilities outlined in the job description. Be ready to discuss how your previous experience aligns with managing requests, dispatching engineers, and following up on open jobs.
✨Demonstrate Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so be ready to showcase your verbal and written communication skills.
✨Prepare for Safety Scenarios
Given the importance of safety in this position, think about how you would handle safety situations. Be prepared to discuss how you would provide safety instructions and calm a customer in distress.
