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- Tasks: Help patients navigate finance options and ensure a smooth experience from consultation to treatment.
- Company: Join Optical Express, the UK's leading provider of laser eye and cataract surgery with over 35 years of excellence.
- Benefits: Enjoy 29 days annual leave, free eye surgeries, discounts, and a modern working environment.
- Why this job: Be part of a caring team that transforms lives while supporting your growth in a professional setting.
- Qualifications: Strong communication skills and a calm, empathetic approach are essential; finance experience is a plus.
- Other info: This role is based in Glasgow City Centre, offering full training and clear progression routes.
The predicted salary is between 25396 - 35356 £ per year.
Hours: Full Time (40 Hours Per Week)
Location: Glasgow City Centre – Office based (Contact Centre)
Salary: From £25,396
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
We’re looking for a confident, patient-focused individual to join our Glasgow-based Contact Centre team. You’ll play a vital role in helping patients take the next step in their vision correction journey by:
- Engaging with patients to collect outstanding balances
- Guiding patients through third-party finance options with clarity and care
- Supporting a seamless and positive patient experience from consultation to treatment
What we are looking for:
- Excellent communication and customer service skills.
- A calm, empathetic approach to patient interaction.
- Confidence working with finance and payment processes.
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Finance & Payment Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding the specifics of laser eye surgery and patient finance options will help you engage confidently with patients and demonstrate your commitment to their care.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you guide patients through financial options can help you feel more prepared for real interactions.
✨Tip Number 3
Showcase your empathy and calmness in stressful situations. Think of examples from your past experiences where you successfully handled difficult conversations or provided support to someone in need.
✨Tip Number 4
Network with current or former employees of Optical Express if possible. They can provide insights into the company culture and what it takes to succeed as a Patient Finance & Payment Advisor.
We think you need these skills to ace Patient Finance & Payment Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Patient Finance & Payment Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and finance. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Tailored Cover Letter: Compose a cover letter that specifically addresses Optical Express and the role you are applying for. Mention your passion for patient care and how your skills can contribute to their mission of delivering exceptional patient experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Showcase Your Communication Skills
As a Patient Finance & Payment Advisor, excellent communication is key. Prepare to demonstrate your ability to explain complex financial options clearly and empathetically during the interview.
✨Emphasise Empathy and Patience
Given the nature of the role, it's important to convey your calm and patient approach. Share examples from past experiences where you successfully handled sensitive situations with care.
✨Familiarise Yourself with Financial Processes
Brush up on your knowledge of finance and payment processes relevant to healthcare. Being able to discuss these confidently will show that you're prepared and capable of handling the responsibilities of the role.
✨Align with Company Values
Research Optical Express's commitment to patient care and community involvement. Be ready to discuss how your personal values align with theirs, showcasing your dedication to providing exceptional service.
