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- Tasks: Engage with patients, maintain records, and ensure excellent customer service daily.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, free optical products, and a modern work environment with training opportunities.
- Why this job: Join a supportive team that values care, trust, and community impact while making patients feel special.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Full training provided; perfect for those looking to grow in a rewarding career.
The predicted salary is between 28800 - 43200 £ per year.
Location – Dumbarton
Hours – Full time position, 40 hours per week
Salary – Competitive, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Optical Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Optical Assistants are the face of Optical Express as they are often the first person the patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication before and after treatment
- Accurately maintaining customer records
Are you our ideal candidate? The answer is yes if you:
- Have heaps of passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Like to look presentable and well maintained
- Are motivated and driven to succeed
A career at Optical Express is fulfilling, fun and rewarding. As an employee you can benefit from the following:
- Competitive salary
- Free and discounted optical products/procedures
- Modern working environment with superb technology support
- Genuine investment in your training and career progression
If you believe you have the right skills and attributes for this role, we’d love to hear from you.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've gone above and beyond for a customer, as this role heavily focuses on providing world-class service.
✨Tip Number 3
Practice your communication skills by engaging with a diverse range of people. This could be through volunteering or participating in community events, which will help you feel more comfortable interacting with patients from various backgrounds.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage tasks and maintain records. You might want to prepare a brief overview of any systems or methods you've used in the past to keep things organised and efficient.
We think you need these skills to ace Optical Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Optical Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to build relationships with patients. Use specific examples from your past experiences to demonstrate your organisational skills and communication abilities.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you provided exceptional customer service or worked in a healthcare setting. Include any relevant training or certifications that showcase your commitment to professional development.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Optical Advisor role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with the values of Optical Express.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with a diverse range of patients, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and consider role-playing common patient scenarios to prepare.
✨Highlight Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage your time and tasks effectively. You could mention tools or methods you use to stay organised, which will show that you're proactive and detail-oriented.
✨Dress to Impress
As the face of Optical Express, looking presentable is key. Choose professional attire that reflects the company's image. This not only shows respect for the interview process but also demonstrates your understanding of the role's expectations.
