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- Tasks: Join a cruise company as a Shore Excursion Associate, promoting and selling tours to guests.
- Company: Work with a reputable cruise line offering exciting travel opportunities.
- Benefits: Enjoy competitive salary, career growth, and the chance to travel while working.
- Why this job: Be part of creating unforgettable vacation experiences for guests while exploring new destinations.
- Qualifications: 2+ years in hospitality, strong sales skills, and excellent English communication required.
- Other info: Open to all nationalities; must be able to swim and participate in adventure activities.
We are recruiting on behalf of a major cruise company who are looking for Shore Excursion Associates to join with them. This is an opportunity to join a reputable organisation who are offering excellent benefits and career opportunities. Shore Excursions Associates are integral parts of our guest’s vacation experience. Shore Excursions Associates support the Shore Excursion Manager to maximize revenues by marketing, promoting, explaining and selling tours to guests, along with the ability of converting guest interactions into an excursion sale.
As Shore Excursion Associate you are expected to:
- Execute tactical plans to achieve revenue and sales targets
- Liaise with Operations and Revenue Team to maximise revenue
- Employ effective marketing strategies
- Promote, explain, and sell tours to guests before they go ashore
- Partake in, and monitor the Shore Excursion Program
- Handle guest complaints and queries
- Achieve Guest Satisfaction Targets (TGEM)
- Promote and process Carnival MasterCard applications
- Maintain professional working relationships with Tour Operators
- Assist with the dispatch of all shore excursions, Pier and Lounge dispatch
- Participate in all safety drills and training as required
- Follow all environmental and ECP policies and procedures.
Position Requirements:
- Experience of the Hospitality Industry (2 years min), either Hotels, Tour Operators or Cruise Lines
- Excellent command of the English language, both verbal and written. Additional languages are a plus.
- Experience and competence in Sales
- Understanding of marketing and promotion methods
- Understanding of revenue, analytics and ability to interpret ships revenue targets and performance.
- High level of computer skills including Microsoft packages
- A good understanding of revenue responsibility
- Drivers licence preferred
- Ability to Swim and partake in adventure activities.
- Excellent verbal and written communication skills
- Approachable and a good listener
Our client is looking to receive applications now so please apply to be considered for interview.
Salary: 1800 USD - 2500 USD per month
Tour Coordinator employer: Navis Consulting
Contact Detail:
Navis Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Coordinator
✨Tip Number 1
Familiarise yourself with the cruise industry and the specific company you're applying to. Understanding their values, mission, and the types of excursions they offer will help you tailor your approach during interviews.
✨Tip Number 2
Brush up on your sales techniques and be prepared to discuss how you've successfully marketed and sold products or services in the past. Highlighting your experience in hospitality and sales will make you stand out.
✨Tip Number 3
Practice your communication skills, especially in English, as well as any additional languages you may know. Being able to engage with guests from diverse backgrounds is crucial for this role.
✨Tip Number 4
Show enthusiasm for travel and adventure activities. Since this is a travelling job, expressing your passion for exploring new places and engaging with different cultures can set you apart from other candidates.
We think you need these skills to ace Tour Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in sales and customer service. Emphasise any previous roles that involved guest interaction or excursion planning.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the cruise industry. Mention specific skills that align with the job description, such as marketing strategies and guest satisfaction.
Highlight Language Skills: If you speak additional languages, be sure to mention them prominently in your application. This can set you apart from other candidates and is particularly valuable in a role that involves international guests.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with guests and team members.
How to prepare for a job interview at Navis Consulting
✨Know the Company and Role
Before your interview, research the cruise company thoroughly. Understand their values, mission, and the specifics of the Shore Excursion Associate role. This will help you tailor your answers and show genuine interest in the position.
✨Demonstrate Sales Skills
Since the role involves selling tours to guests, be prepared to discuss your previous sales experience. Share specific examples of how you've successfully marketed products or services in the past, and highlight any strategies that worked well for you.
✨Showcase Communication Abilities
Excellent verbal and written communication skills are crucial for this position. During the interview, practice clear and confident communication. You might also want to prepare a brief pitch about a tour you would promote, demonstrating your ability to engage with guests.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding guest complaints or queries. Think of scenarios from your past experiences where you successfully handled difficult situations, and be ready to explain your thought process.
