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- Tasks: Diagnose and repair IT equipment at various customer locations in Essex.
- Company: Join CDW, a Fortune 500 leader in IT solutions with a global presence.
- Benefits: Enjoy a competitive salary, company car, private medical insurance, and generous holiday options.
- Why this job: Be part of a dynamic team, gain hands-on experience, and make a real impact in tech support.
- Qualifications: Must have a full UK driving licence and relevant vendor certifications; security clearances required.
- Other info: Flexible working hours with overtime opportunities and a supportive work culture.
The predicted salary is between 27000 - 29000 £ per year.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around Essex. Additionally, the Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card OOH is £44/night on call or £308 per week plus OT if called out at 1.
- Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements.
- Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems.
- Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.
- Complete all relevant documentation and provide quality updates as required for each site visit in a timely manner as set out by CDW.
- Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply).
- Providing support services into the wider teams within the Integrated Technology Solutions department.
- Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply.
- Ability to install and configure software as per customer requirements.
- Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP.
- Good all-round understanding of hardware maintenance/break-fix.
- Hold a full UK Driving Licence.
- Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDW's external and varied customer base.
- Quality focused with excellent attention to detail.
- Capable of working independently and remotely on a wide range of products.
- Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support.
Benefits include Life Assurance, Competitive Contributory Pension, Private Medical Insurance, Enhanced Maternity Pay, 25 days holiday + bank holidays, Option to buy additional holiday, Dental Insurance, Season Ticket Loan + additional perks.
Engineer Field Engineering employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Field Engineering
✨Tip Number 1
Familiarise yourself with the specific IT equipment mentioned in the job description, such as PCs, laptops, and point of sales systems. Having hands-on experience or knowledge about these devices will help you stand out during interviews.
✨Tip Number 2
Make sure to highlight any relevant vendor certifications you hold, like those from Dell, Lenovo, or HP. These certifications can significantly boost your credibility and show that you're qualified for the role.
✨Tip Number 3
Demonstrate your flexibility and willingness to work overtime or on-call by sharing past experiences where you've gone above and beyond for a client or project. This shows that you're committed to meeting customer needs.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you approach troubleshooting technical issues. Being methodical and quality-minded is crucial for this role, so have examples ready to illustrate your thought process.
We think you need these skills to ace Engineer Field Engineering
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Services Engineer position at CDW. Understand the key responsibilities and required skills, such as diagnosing technical issues and providing IT hardware support.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support, hardware maintenance, and any vendor certifications you hold. Emphasise your ability to work independently and your attention to detail, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving skills. Mention specific experiences where you've successfully diagnosed and repaired IT equipment, and express your enthusiasm for working with CDW.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the Field Services Engineer role.
How to prepare for a job interview at Confidential
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of IT equipment, especially PCs, laptops, and printers. Be prepared to discuss troubleshooting techniques and any relevant vendor certifications you hold, as this will show your expertise in the field.
✨Demonstrate Flexibility
Since the role requires working on-call and potentially during weekends, be ready to discuss your availability and willingness to adapt to the needs of the clients. Highlight any previous experiences where you've had to be flexible in your work schedule.
✨Showcase Your Problem-Solving Skills
Prepare examples of past technical issues you've resolved, focusing on your methodical approach and attention to detail. This will help illustrate your capability to handle the diverse challenges that may arise in the role.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions about the company culture, team dynamics, and specific expectations for the Field Services Engineer role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
