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For Companies At a Glance
- Tasks: Engage with residents, arrange appointments, and ensure effective communication.
- Company: Join RGE, a leading fire and electrical service provider with 40 years of experience.
- Benefits: Enjoy flexible working, competitive salary, 23-25 days holiday, and in-house training.
- Why this job: Be at the heart of customer care, making a real impact in the community.
- Qualifications: Experience in social housing, strong communication skills, and a full UK driving licence required.
- Other info: Casual dress code and company social events create a fun work environment.
The predicted salary is between 28800 - 43200 £ per year.
About us
A fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England. RGE was founded in 1985, and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East.
Salary & Benefits
- Competitive salary relative to experience (PAYE)
- 23 days holiday per year, rising to 25 days after two years of employment
- Buy and sell holiday scheme
- Access to a pension scheme
- Time and a half rate for evening and Saturday working hours
- Flexible working approach upon agreement
- Amazing in-house training programme
- E-learning platforms available
- Development review and progression opportunities
- Employee wellbeing programme
- Casual dress, company social events, on-site parking
About this role
Customer care is a key role in operational delivery at RGE Services and our Resident Liaison Officers (RLOs) are at the heart of that.
Job Purpose
- Proactive: Seeks out opportunities to improve customer service in every interaction
- Conscientious: Persists with challenging issues to get things done
- Collaborative: Works to support both internal and external stakeholders to ensure positive outcomes
- Transparent: Is the eyes and ears of RGE and our customers
Main duties and responsibilities
- Arranging and booking appointments/visits to properties
- Correspondence regarding access and resident concerns including home visits
- Calling through booked appointments to confirm
- Build strong relationships with residents
- Coordinate between residents and office
- Attend meetings & presentations for residents where required
- Ensure information on vulnerable residents or those posing a risk is communicated in line with policy
- Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office
- Maintain effective communication channels with residents and office staff
- Work with SMT and the Contracts team to drive forward the company’s H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture
Experience & Skills
- Demonstrable previous experience working within Social Housing/Council Residential property management
- A calm, confident and adaptable communicator both in person, in writing and on the phone
- Strong face to face customer service experience
- Ability to engage effectively with diverse communities
- Equally happy working independently or as part of a team
- Highly proactive with a track
- Excellent time management and organisational skills
- Ability to handle a busy workload, under pressure and to strict deadlines
- Good general IT skills
- A full UK driving licence
Resident Liaison Officer employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific needs of residents in social housing. Understanding their concerns and challenges will help you demonstrate your proactive approach during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will highlight your ability to handle challenging situations effectively.
✨Tip Number 3
Research RGE Services and their values thoroughly. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands the company culture.
✨Tip Number 4
Network with current or former employees of RGE Services if possible. They can provide insights into the role and company, which can be invaluable during your application process.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Resident Liaison Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in social housing or residential property management. Use bullet points to make it easy to read and focus on achievements that demonstrate your customer service skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully engaged with diverse communities and handled challenging situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Resident Liaison Officer role.
How to prepare for a job interview at Confidential
✨Showcase Your Customer Service Skills
As a Resident Liaison Officer, your ability to engage with residents is crucial. Prepare examples of how you've successfully handled customer concerns in the past, demonstrating your proactive and conscientious approach.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be ready to discuss how you adapt your communication style to suit different audiences.
✨Highlight Your Experience in Social Housing
Make sure to emphasise any previous experience you have in social housing or residential property management. Discuss specific challenges you've faced and how you overcame them, showcasing your problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think about potential scenarios you might encounter as an RLO and prepare your responses, focusing on your proactive and collaborative approach to resolving issues.
