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- Tasks: Lead e-commerce strategy, manage operations, and enhance customer experiences.
- Company: Join a dynamic small business with a strong brand and innovative product line.
- Benefits: Enjoy competitive salary, career growth, and potential hybrid work options.
- Why this job: Shape e-commerce operations and collaborate with creative marketing teams for impactful results.
- Qualifications: Experience in e-commerce operations, supply chain, or logistics management is essential.
- Other info: Opportunity to bring new ideas and strategies directly to the board.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a dynamic Head of E-commerce Operations/ Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales.
The role will be to improve performance and help project manage ecommerce channels such as new Marketplaces. You will oversee order fulfilment, supply chain logistics, website performance, and marketplace expansion, ensuring smooth operations and business growth within a predominantly B2C retail business.
The business has a number of websites to manage, which are Shopify based, with a great brand and product line. A completely different retail area can also be highly considered so new ideas can be brought into the company.
- Manage e-commerce operations, fulfilment, logistics, and customer service.
- Optimise supply chain, inventory, and delivery processes.
- Ensure a seamless website experience in collaboration with IT and marketing.
- Utilise data analytics to drive performance improvements.
Experience in e-commerce operations, supply chain, or logistics management with a strong focus on e-commerce is required. Strong knowledge in e-commerce platforms such as Shopify is essential. New ideas, making decisions based on data, and fixing any supply chain or customer issues that may arise are crucial to ensure a smoother journey in the future.
This is an opportunity to lead and shape e-commerce operations for a growing brand. You will work with credible teams within marketing and e-commerce. The role is supported by a marketing team and internal companies such as digital agencies for PPC/design and website hosting.
Competitive salary and benefits are offered, along with career growth in a fast-paced, innovative environment with new products and service line ideas yearly. This small business offers the opportunity to grow and develop further with your own ideas and strategy, liaising directly with the board.
The role will have a lot of onsite working in the first year due to the collaboration with various teams; however, hybrid working is considered.
ECommerce Operations Executive employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECommerce Operations Executive
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce operations, especially focusing on platforms like Shopify. Understanding the nuances of these systems will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the e-commerce and supply chain sectors. Attend industry events or webinars to connect with potential colleagues and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your problem-solving skills and data-driven decision-making will set you apart from other candidates.
✨Tip Number 4
Research the company’s current e-commerce strategies and identify areas where you could contribute new ideas. Showing that you’ve done your homework will impress the hiring team and demonstrate your proactive approach.
We think you need these skills to ace ECommerce Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce operations, supply chain management, and logistics. Use specific examples that demonstrate your ability to drive operational efficiency and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their needs, particularly your experience with Shopify and data analytics to improve performance.
Showcase Your Leadership Skills: Since the role involves leading teams, emphasise any previous leadership or project management experience. Provide examples of how you've successfully managed teams or projects in the past, especially in an e-commerce context.
Highlight Innovative Ideas: The company is looking for someone who can bring new ideas to the table. Mention any innovative strategies or solutions you've implemented in previous roles that have led to improved operations or increased sales.
How to prepare for a job interview at Confidential
✨Showcase Your E-commerce Knowledge
Make sure to brush up on your knowledge of e-commerce platforms, especially Shopify. Be prepared to discuss how you've used these tools in previous roles and how they can be leveraged to improve operations.
✨Demonstrate Data-Driven Decision Making
Since the role involves utilising data analytics, come equipped with examples of how you've used data to drive performance improvements in past positions. This will show your analytical skills and ability to make informed decisions.
✨Highlight Your Leadership Experience
As a Head of E-commerce Operations, leadership is key. Share specific instances where you've successfully led teams or projects, particularly in a fast-paced environment. This will illustrate your capability to manage and inspire others.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges in e-commerce operations, such as supply chain issues or customer service dilemmas. Think through potential scenarios and your strategies for resolving them.
