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- Tasks: Support customers in financial difficulties and implement the collections strategy.
- Company: Join a respected financial services provider with a customer-centric approach in Rotherham.
- Benefits: Enjoy a competitive salary up to £29,000 and a structured office environment.
- Why this job: Make a real impact by helping customers while developing your communication and problem-solving skills.
- Qualifications: Previous debt collection experience is a plus, but strong customer service and empathy are essential.
- Other info: This role is office-based, Monday to Friday, offering a stable work schedule.
The predicted salary is between 17400 - 34800 £ per year.
Salary up to £29,000 based on experience (Office Based - Mon - Fri).
Our client is a privately owned, long established and respected financial services provider based in Rotherham, specialising in secured loans, mortgages and debt consolidation products. They are known for taking a manual, customer-centric approach to lending decisions. The organisation is FCA regulated and committed to treating customers fairly.
The Role
To implement the company's collections strategy supporting and providing appropriate solutions to all customers in financial difficulties.
Key Skills / Experience needed
- Previous debt collection experience would be desirable but not essential
- Excellent customer service
- Strong communication and empathy skills
- Organised, detail-focused and resilient
- Calm under pressure and able to handle difficult conversations
- Good IT Skills
- Comfortable in working in a structured environment
For more information about the role please apply!
Collections Officer employer: The Curve Group
Contact Detail:
The Curve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Familiarise yourself with the financial services sector, especially around secured loans and debt consolidation. Understanding these products will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing difficult conversations. This will prepare you for the types of interactions you'll face as a Collections Officer, showcasing your empathy and resilience.
✨Tip Number 3
Research the company’s collections strategy and values. Being able to discuss how your approach aligns with their customer-centric philosophy can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the financial services industry, particularly those with experience in collections. They can provide insights and tips that could be invaluable during your application process.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Collections Officer position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: If you have previous debt collection experience, make sure to emphasise it in your CV and cover letter. If not, focus on your customer service skills and any relevant experiences that demonstrate your ability to handle difficult conversations.
Showcase Your Skills: In your application, provide specific examples of how you've demonstrated strong communication, empathy, and organisational skills in past roles. This will help the employer see your potential fit for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're interested in the Collections Officer position and how you can contribute to the company's customer-centric approach. Be sure to convey your enthusiasm for the role and the organisation.
How to prepare for a job interview at The Curve Group
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to empathise and communicate effectively.
✨Demonstrate Your Organisational Skills
The job demands a detail-focused approach, so discuss how you stay organised in your work. You might mention tools or methods you use to manage tasks and ensure nothing falls through the cracks.
✨Prepare for Difficult Conversations
Given that the role involves handling financial difficulties, think about how you would approach tough conversations. Be ready to explain your strategies for remaining calm and professional under pressure.
✨Familiarise Yourself with Financial Services
Even if you don't have direct experience in debt collection, understanding the basics of secured loans, mortgages, and debt consolidation will show your commitment to the role. Research the company’s approach to lending and be ready to discuss it.
