Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead retention strategies and design innovative initiatives to boost customer loyalty.
- Company: Join a fast-growing, purpose-driven D2C ecommerce brand known for high-quality products.
- Benefits: Collaborative environment with ambitious growth plans and a talented team.
- Why this job: Make a real impact in redefining the consumer space and shaping business future.
- Qualifications: Experience in retention strategies and data analysis is essential.
- Other info: This role offers a unique opportunity to drive customer engagement and loyalty.
The predicted salary is between 43200 - 72000 £ per year.
Job Description JD&Co is partnered with a fast-growing, purpose-driven D2C ecommerce consumer brand to hire a Retention Lead . This is a critical role within their business, focused on driving customer lifetime value through creative and data-led retention strategies. The company is a leader in their category, known for their high-quality products and exceptional customer loyalty. With ambitious growth plans ahead, they’re looking for a retention expert who can make a real impact. This is a unique opportunity to join a company that’s redefining their category and making waves in the consumer space. You’ll work with an ambitious and talented team, in a fast-paced, collaborative environment where your ideas will directly shape the future of the business. As Retention Lead, you’ll take ownership of customer engagement, retention, and loyalty, working closely with leadership to shape and execute retention strategies that keep customers coming back for more. What You’ll Be Doing: Lead the retention strategy , designing innovative, data-driven initiatives to drive customer loyalty and lifetime value. Analyse customer behaviour and key metrics like churn, repeat purchase rate, and engagement to identify opportunities for growth. Build and execute
Retention Lead - D2C / Ecommerce / Subscription / Growth / CX employer: JD&Co
Contact Detail:
JD&Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Lead - D2C / Ecommerce / Subscription / Growth / CX
✨Tip Number 1
Familiarize yourself with the latest trends in D2C ecommerce and customer retention strategies. Understanding what works in the industry will help you speak confidently about innovative ideas during your interview.
✨Tip Number 2
Prepare to discuss specific metrics you've used in previous roles to measure customer engagement and retention. Being able to showcase your analytical skills will demonstrate your capability to drive customer lifetime value.
✨Tip Number 3
Think of creative retention initiatives you've implemented or would like to implement. Sharing these ideas can show your proactive approach and passion for enhancing customer loyalty.
✨Tip Number 4
Network with professionals in the ecommerce space, especially those focused on customer experience and retention. Building connections can provide insights and potentially lead to referrals that strengthen your application.
We think you need these skills to ace Retention Lead - D2C / Ecommerce / Subscription / Growth / CX
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Retention Lead position. Understand the key responsibilities and required skills, especially around customer engagement and data-driven strategies.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in retention strategies, customer loyalty programs, and any relevant metrics you've worked with. Use specific examples to demonstrate your impact in past roles.
Showcase Your Analytical Skills: Since the role involves analyzing customer behavior and key metrics, include any relevant analytical tools or methodologies you are familiar with. Mention how you've used data to drive decisions in previous positions.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for the brand and its mission. Discuss how your vision aligns with their goals and how you can contribute to their ambitious growth plans.
How to prepare for a job interview at JD&Co
✨Showcase Your Data-Driven Mindset
Since the role emphasizes data-led retention strategies, be prepared to discuss specific metrics you've analyzed in previous roles. Highlight how your insights led to actionable strategies that improved customer loyalty and lifetime value.
✨Demonstrate Creative Problem-Solving
The company is looking for innovative ideas to drive retention. Come equipped with examples of unique initiatives you've implemented in the past. Discuss how these initiatives not only engaged customers but also contributed to growth.
✨Understand Customer Behavior
Familiarize yourself with common customer behavior patterns and churn metrics. Be ready to discuss how you would analyze these behaviors to identify opportunities for improvement and retention strategies.
✨Emphasize Collaboration Skills
This role involves working closely with leadership and various teams. Share experiences where you successfully collaborated with others to achieve a common goal, especially in fast-paced environments.
