Account Manager - Langley

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

How you’ll make an impact:

Purpose Statement: A commercial role accountable for the retention and development of a specific number of allocated mid-tier, important, volume customers within the Europe region. The AM will directly own and manage the Travelport relationship with the specified customers with the aim of retaining and growing the revenue and EBITDA generated by those customers for Travelport. The role will encompass establishing best practice for large account development and sharing this back into the wider Travelport Europe organisation. Mid-tier customers are critical for Travelport and apart from the responsibility for a significantly large in number account base, the wider objective of this role is to create the model for how mid-tier customers should be commercially managed and developed.

Main Accountabilities:

• Commercial accountability for a specified number of mid-tier customer accounts.
• Primary Agency Sales point-of-contact for the accounts and represents the organisation to the customer and the customer to the organisation.
• Develop retention and growth strategies for accounts within the portfolio proactively promoting and selling Travelport products and increase Market share and revenue.
• Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts.
• Strong collaboration and matrix/dotted line team with other critical Travelport resources including but not limited to, Customer Support Managers, Search Optimisation, Project Management, Solution Consultants, Solution Developers and API support resource.
• Critically the AM should be able to ‘talk the customer’s language’- translating Travelport’s currency of segments, PNRs, etc. into the customer’s language and business metrics i.e., conversion levels, return-on-trip, margin, etc. and develop an account process that supports and reflects this.
• Ensure Travelport support resources are optimised to deliver the best customer experience.
• Build senior relationships throughout the customers organisation and play a strategic role in growing their businesses.
• Adopts a pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability.
• Maintains good relationships with all key individuals within a specified number of accounts and/or within a geographically defined territory.
• Responsible for mapping customer requirements to Travelport’s products and services to grow the business.
• Develops strategies and orchestrates company resources to maximize sales volume and profit goals within assigned account/territory and accordingly builds and maintains an appropriate sales plan.
• Responsible for account penetration and sales growth and manages and maintains active CRM pipeline for their account portfolio.
• Maintains complete and up to date account plans as necessary, achieving buy-in for plans with the customer.

What we are looking for:

• Strong commercial skills, including ability to translate customer business requirements into definable actions.
• Capable of negotiating mid-scale deals & interfacing at the most senior level within a customer.
• Excellent communication and interpersonal skills - persuasive and capable of influencing senior stakeholders both internally and externally.
• Possessing high degree of self-motivation, confidence, assertiveness, and an ability to respond to rapidly changing environments.
• Strong commercial understanding of the Travelport business model, core drivers & technology requirements.
• Good Understanding of the travel technology landscape.
• Functional/technical knowledge of Travelport platform would be an advantage.
• Must possess an overriding desire to understand, agree and meet customer needs and exceed their expectations, constantly striving to achieve customer satisfaction.

Discover why our teams love working here.

Our benefits package includes: 25 days annual leave per annum, plus Christmas working days (office shutdown), hybrid working model, pension contribution, private medical, life assurance and personal travel insurance. We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance.

Your journey at Travelport starts here. Our application process is quick, easy, and hassle-free — apply in just a few minutes!