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- Tasks: Support a customer-focused Housing Management service and conduct ASB case audits.
- Company: Join a dynamic team dedicated to enhancing community living standards.
- Benefits: Enjoy 27 days annual leave, volunteering days, and a £250 learning allowance.
- Why this job: Make a real social impact while developing your skills in a supportive environment.
- Qualifications: Significant experience in a Neighbourhood role with excellent communication skills required.
- Other info: Flexible working and a strong emphasis on teamwork and personal initiative.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Housing Officer, you will be responsible for supporting a customer focussed Housing Management service, in line with regulatory standards and performance target.
You will complete ASB case audits within the neighbourhood team and to also have a clear understanding of all safeguarding policies and procedures.
The role will also be assisting with budget setting and Service Charge reviews, and to monitor and manage social impact in the neighbourhood teams.
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Significant experience within a Neighbourhood role is essential.
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Excellent communication and interpersonal skills.
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Ability to work under pressure to meet tight deadlines.
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Experience in delivering high-quality front-line customer facing housing.
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Evidence of working flexibly and adapting to change
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Experience of working in partnership with other agencies
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Ability to prioritise workload to meet targets and deadlines.
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Experience of effective and positive team working.
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Excellent numeracy, ICT and literacy skills, able to analyse data and write reports.
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Excellent communication and interpersonal skills, able to communicate appropriately with people at all levels.
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Self-motivated and able to use own initiative to find solutions.
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Excellent customer service skills and what it means to be customer focussed.
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Ability to demonstrate empathy in dealing with and resolving dispute situations.
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27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
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6 additional days for volunteering.
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Up to 9% employer’s contribution to the pension scheme (match funded).
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£250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
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Enhanced maternity, paternity and adoption pay schemes.
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Employee Assistance Programme and health and wellbeing initiatives.
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A wide variety of exciting learning and development opportunities.
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Interest free loans to assist with the purchase of computer equipment and travel season tickets.
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Monthly staff lottery scheme.
Senior Housing Officer employer: Regenda Group
Contact Detail:
Regenda Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Officer
✨Tip Number 1
Make sure to highlight your significant experience in a Neighbourhood role during the interview. Prepare specific examples of how you've successfully managed housing issues and supported customer-focused services.
✨Tip Number 2
Demonstrate your excellent communication and interpersonal skills by practicing active listening and clear articulation of your thoughts. This will help you connect with the interviewers and show that you can effectively engage with customers.
✨Tip Number 3
Be ready to discuss your experience in working under pressure and meeting tight deadlines. Share specific instances where you successfully prioritized your workload to achieve targets, as this is crucial for the Senior Housing Officer role.
✨Tip Number 4
Familiarize yourself with safeguarding policies and procedures relevant to housing management. Being knowledgeable about these topics will demonstrate your commitment to compliance and your ability to handle sensitive situations effectively.
We think you need these skills to ace Senior Housing Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Housing Officer position. Highlight key responsibilities such as customer service, ASB case audits, and budget management to tailor your application.
Showcase Relevant Experience: In your CV and cover letter, emphasize your significant experience in a Neighbourhood role. Provide specific examples of how you've successfully managed housing services and worked with other agencies.
Highlight Communication Skills: Since excellent communication and interpersonal skills are crucial for this role, include instances where you effectively communicated with diverse groups or resolved disputes. This will demonstrate your ability to connect with customers and colleagues alike.
Demonstrate Problem-Solving Abilities: Use your application to illustrate how you've used your initiative to find solutions in challenging situations. Mention any relevant experiences that showcase your self-motivation and adaptability to change.
How to prepare for a job interview at Regenda Group
✨Showcase Your Customer Service Skills
As a Senior Housing Officer, excellent customer service is key. Be prepared to share specific examples of how you've successfully handled customer inquiries or disputes in the past, demonstrating your ability to empathize and resolve issues effectively.
✨Demonstrate Your Experience with ASB Case Audits
Since the role involves completing ASB case audits, highlight your relevant experience in this area. Discuss any specific cases you've managed, the outcomes, and how you ensured compliance with regulatory standards.
✨Discuss Your Teamwork and Partnership Experience
Effective collaboration is crucial in this role. Be ready to talk about your experience working in partnership with other agencies and how you contributed to team success. Provide examples that showcase your ability to work flexibly and adapt to change.
✨Prepare for Questions on Budget Management
Since you'll assist with budget setting and Service Charge reviews, brush up on your financial management skills. Be prepared to discuss your experience with budgeting, how you've monitored social impact, and any relevant data analysis you've conducted.
