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- Tasks: Provide top-notch IT support and maintain office infrastructure for a leading law firm.
- Company: Join Ryder Reid Legal, a specialist in connecting legal talent with top law firms globally.
- Benefits: Enjoy a competitive salary, great office culture, and potential remote work options.
- Why this job: Be part of an elite team in a prestigious environment that values innovation and collaboration.
- Qualifications: Five years of IT experience, strong Windows and MS-Office 365 knowledge, and excellent communication skills required.
- Other info: Due to high application volume, only shortlisted candidates will be contacted.
The predicted salary is between 43200 - 72000 £ per year.
Ryder Reid Legal is seeking a Senior IT Support Specialist to join the Information Services team of one of our international law firm clients at their London office. In this role, you will ensure the firm’s office IS infrastructure is effectively deployed and maintained, providing top-notch support to their staff. This position offers the opportunity to work in one of London’s elite law firms, with a leading culture and office environment as well as a competitive salary and benefits package.
Key Responsibilities:
- Deliver high-quality, timely IS services and maintain accurate processes.
- Support colleagues and improve department knowledge.
- Use ticketing systems to track and resolve hardware, software, and peripheral issues.
- Install and configure desktop, laptop, and telephone equipment.
- Provide on-site technical assistance and support for office moves and technology equipment.
- Troubleshoot and resolve wireless connectivity and telephone programming issues.
Skills & Experience:
- Minimum five years of relevant technical experience.
- Extensive knowledge of Windows operating systems and MS-Office 365 Suite.
- Excellent communication and customer service skills.
- Strong analytic and troubleshooting abilities.
- Ability to work independently and manage multiple tasks efficiently.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Senior IT Support Specialist - International Law Firm employer: Ryder Reid Legal
Contact Detail:
Ryder Reid Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Specialist - International Law Firm
✨Tip Number 1
Familiarise yourself with the specific technologies and systems used by international law firms. Research common software and hardware issues they face, particularly with Windows operating systems and MS-Office 365, to demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former IT support specialists in law firms. Engaging with professionals in the field can provide you with insider knowledge about the role and help you understand the unique challenges faced in a legal environment.
✨Tip Number 3
Prepare for technical assessments by practising troubleshooting scenarios that are relevant to the role. Being able to showcase your problem-solving skills in real-time will set you apart from other candidates.
✨Tip Number 4
Highlight your customer service skills during any discussions or interviews. Law firms value excellent communication and support, so be ready to share examples of how you've successfully assisted users in previous roles.
We think you need these skills to ace Senior IT Support Specialist - International Law Firm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant technical experience, particularly with Windows operating systems and MS-Office 365 Suite. Use specific examples to demonstrate your skills in troubleshooting and customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Mention your five years of experience and how it aligns with the responsibilities outlined in the job description. Be sure to convey your ability to work independently and manage multiple tasks.
Highlight Relevant Skills: When filling out your application, emphasise your analytical and troubleshooting abilities. Provide examples of how you've successfully resolved technical issues in previous roles, especially in high-pressure environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Specialist.
How to prepare for a job interview at Ryder Reid Legal
✨Showcase Your Technical Expertise
Make sure to highlight your extensive knowledge of Windows operating systems and MS-Office 365 Suite during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles, as this will demonstrate your capability to handle the technical demands of the position.
✨Emphasise Communication Skills
Since excellent communication and customer service skills are crucial for this role, practice articulating your thoughts clearly. Think of scenarios where you successfully resolved issues for colleagues or clients, and be ready to share these experiences to showcase your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your analytic and troubleshooting abilities by thinking of specific challenges you've faced in past positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, which will help you convey your problem-solving process effectively.
✨Familiarise Yourself with Ticketing Systems
Since the role involves using ticketing systems to track and resolve issues, it’s beneficial to familiarise yourself with common ticketing software. If you have experience with any specific systems, mention them during the interview to show that you're ready to hit the ground running.
