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For Companies At a Glance
- Tasks: Help customers with queries and resolve issues via phone and email.
- Company: Join a company known for exceptional customer service and support.
- Benefits: Enjoy hybrid working, competitive salary, and no weekend shifts.
- Why this job: Be part of a mission-driven team that values customer satisfaction and personal growth.
- Qualifications: No specific experience required; just bring your passion for helping others.
- Other info: Onsite parking available and flexible working options once you're settled in.
The predicted salary is between 25700 - 30000 £ per year.
Location – Manchester – Parking Onsite – Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week.
Salary - £28,700
Start date – ASAP
Working Hours – Monday to Friday – 9am – 6pm – No Weekends
Why Join Us?
Our Client pride’s themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you’ll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.
What You’ll Do:
- Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email.
- Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction.
- Communicate Effectively: Handle customer queries via phone, email, and written correspondence.
- Ensure Compliance: Follow compliance processes to maintain service integrity.
- Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards.
Customer Service Advisor employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what they stand for will help you align your responses during interviews and demonstrate that you’re a good fit for their culture.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up in role-play exercises during the interview process.
✨Tip Number 3
Showcase your communication skills. Since the role involves handling queries via phone and email, be prepared to discuss examples of how you've effectively communicated with customers in the past.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to customer service roles. Being knowledgeable about metrics like one-call resolution and response times will show that you understand the expectations of the position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your ability to build relationships and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for this company and how your skills align with their mission of delivering exceptional service.
Highlight Key Skills: In your application, emphasise skills such as effective communication, problem-solving, and compliance awareness. These are crucial for the Customer Care Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Search
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. Be prepared to demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries or complaints.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving skills during the interview. Prepare specific examples of how you've addressed customer issues in the past, focusing on your approach to finding solutions quickly and efficiently.
✨Demonstrate Empathy and Relationship Building
Customer care is all about building relationships. Share instances where you went above and beyond to support a customer, showing that you understand their needs and can provide exceptional service.
✨Familiarise Yourself with Compliance Processes
Since compliance is crucial in this role, make sure you understand the basics of compliance processes relevant to customer service. Be ready to discuss how you would ensure adherence to these processes while maintaining high-quality service.
