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For Companies At a Glance
- Tasks: Help customers navigate their employment journey and resolve issues efficiently.
- Company: Join a company dedicated to exceptional customer service and support for the self-employed.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal development.
- Why this job: Be at the heart of customer care, making a real difference in people's lives.
- Qualifications: Looking for detail-oriented, enthusiastic individuals eager to learn and adapt.
- Other info: Flexible work culture with a focus on personal growth and teamwork.
Location – Manchester – Parking Onsite – Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week.
Salary - £28,700
Start date – ASAP
Working Hours – Monday to Friday – 9am – 6pm – No Weekends
Why Join Us?
Our Client prides themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you’ll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.
What You’ll Do:
- Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email.
- Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction.
- Communicate Effectively: Handle customer queries via phone, email, and written correspondence.
- Ensure Compliance: Follow compliance processes to maintain service integrity.
- Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards.
Key Responsibilities:
- Provide outstanding customer service on a day-to-day basis.
- Monitor and ensure SLAs are met for all customers.
- Develop and maintain effective communication channels with all departments.
- Respond to email requests within 24 hours and ensure all customer queries are addressed promptly.
What We’re Looking For:
- Customer Focused Individuals
- Attention to Detail: Meticulous in all tasks.
- Enthusiasm to Learn: Keen for continual development.
- Flexibility: Adaptable to undertake specific projects as required.
- Brand Advocacy: Promote companies culture and values.
Who You’ll Work With:
- External: Contractors, Customers, Agencies, Clients.
- Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments.
Our Culture:
- Flexible approach to work.
- Desire to learn new skills and progress within the company.
- Inspire colleagues by setting a great example.
Ready to Make a Difference? Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care!
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what they stand for will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves resolving customer queries, being articulate and clear will demonstrate your capability to handle customer interactions effectively.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. This will showcase your problem-solving skills and your ability to maintain high-quality standards under pressure.
✨Tip Number 4
Research common customer service KPIs and be ready to discuss how you can meet or exceed them. Showing that you understand the metrics that matter will set you apart as a candidate who is results-driven.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'customer-focused', 'problem-solving', and 'communication skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer issues in the past and how you align with their values.
Highlight Key Skills: In your application, emphasise skills that are crucial for the Customer Service Advisor role, such as attention to detail, flexibility, and the ability to meet KPIs. Provide concrete examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer service.
How to prepare for a job interview at Search
✨Show Your Customer Focus
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've built relationships and resolved issues for customers in the past.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure accuracy in your work. Mention any processes or tools you use to maintain high standards, especially when handling customer queries and compliance.
✨Exhibit Enthusiasm for Learning
Express your eagerness to learn and develop within the role. Talk about any relevant training or skills you've pursued that align with the company's values of continual development.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific customer situations. Practise your responses to demonstrate your problem-solving skills and ability to meet KPIs effectively.
