Customer Service Administrator

Job Title: Import Admin Location: Crawley Pay: £28,000 to £32,000 Role Overview: Join our client\’s Operations team as an Import Admin. You\’ll handle customer interactions, customs clearance, delivery confirmations, and financial processes. Monitor shipments, communicate delays, and build customer relationships. Key Responsibilities: Main contact for customers Support customs clearance Confirm delivery requirements Monitor and communicate shipment progress Present and report on calls Resolve queries and complaints Ensure accurate invoicingRequirements: Knowledge of import airfreight operations Preferred experience with CDS customs clearance Strong organizational and problem-solving skills Excellent communication abilities Proficiency in Microsoft Office Experience with Cargowise or Salesforce is a plus