2nd Line Wintel Support Engineer - DV Cleared

2nd Line Wintel Support Engineer – Must have a valid DV Clearance

Join a team where your ideas, technical skills and collaboration will help shape the future of IT support. We're looking for a skilled 2nd Line Wintel Support Engineer who thrives in fast-paced environments and enjoys supporting high-profile users across critical infrastructure.

You'll be part of a dedicated team providing 2nd and 3rd line support across a broad Windows estate, with opportunities to grow your technical skills while contributing to a service that really makes a difference.

Key responsibilities:

• Provide 2nd Line support within a team of experienced infrastructure engineers

• Respond to incidents and service requests using ITSM toolsets

• Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM)

• Escalate issues as needed while maintaining communication with stakeholders

• Support high-profile users, ensuring professionalism and efficiency at every touchpoint

• Collaborate closely with colleagues to troubleshoot and resolve technical issues

• Contribute to the maintenance and enhancement of Windows-based systems and environments

Essential skills and experience:

• Hands-on experience using ITSM tooling in a live service environment

• Strong working knowledge of Event Management tools including SolarWinds and SCOM

• Proficient with MECM and SCCM for patching, deployment and system monitoring

• Excellent communication skills, both written and verbal

• Strong troubleshooting abilities and a methodical approach to problem solving

• Comfortable working under pressure and managing competing priorities

• Shifts are 7am – 3pm or 11am – 7pm

This is a great opportunity to join a supportive and collaborative team, working on meaningful systems that support national-level services. If you're ready to take your infrastructure support career to the next level, we'd love to hear from you.