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- Tasks: Help keep customers happy by solving their problems and offering tailored solutions.
- Company: Join a dynamic team focused on customer satisfaction and retention.
- Benefits: Enjoy a competitive salary, flexible shifts, and comprehensive training.
- Why this job: Make a real impact by building relationships and reducing churn rates.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Earn up to £26,500 OTE based on your performance!
The predicted salary is between 23898 - 26500 £ per year.
As a Retentions Advisor , your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions. You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates. This role will involve using strong communication and problem-solving skills to engage with customers, build rapport, and highlight the benefits of staying with the company. Key Responsibilities : Engage with customers who are considering leaving the company to identify and resolve any issues. Provide personalised solutions and offers to retain customers. Communicate effectively via phone, email, and other channels to address customer concerns. Maintain a thorough understanding of the company’s products and services to recommend the best solutions. Handle customer complaints and inquiries professionally, ensuring a high level of customer service. Achieve individual and team retention targets and contribute to overall business success. What We Offer : Salary : Competitive basic salary of £23,898, with the opportunity to earn up to £26,500 OTE through performance. Shifts : Flexible working schedule, 5 days out of 7, between 8am and 9pm. Training : 3 weeks of comprehensive initial trai…
Retentions Advisor employer: CCA Recruitment Group Careers
Contact Detail:
CCA Recruitment Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you provide tailored solutions to customers and demonstrate the value of staying with us.
✨Tip Number 2
Practice your communication skills! Engaging effectively with customers is crucial, so consider role-playing scenarios where you address common concerns and objections.
✨Tip Number 3
Research common retention strategies used in the industry. Knowing successful techniques can give you an edge in proposing solutions that resonate with our customers.
✨Tip Number 4
Be prepared to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or improved satisfaction.
We think you need these skills to ace Retentions Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retentions Advisor. Highlight your relevant experience in customer service and retention strategies in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication and problem-solving skills, as well as any previous experience in retaining customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues effectively. Use specific examples from your past experiences to demonstrate how you can contribute to minimizing churn rates.
Highlight Relevant Skills: In your application, make sure to highlight your strong communication skills and your ability to build rapport with customers. Mention any experience you have with handling complaints and providing tailored solutions.
How to prepare for a job interview at CCA Recruitment Group Careers
✨Understand Customer Needs
Make sure to demonstrate your ability to understand and empathize with customer needs during the interview. Prepare examples of how you've successfully resolved customer concerns in the past.
✨Showcase Communication Skills
Since strong communication is key for a Retentions Advisor, practice articulating your thoughts clearly. Be ready to discuss how you would engage with customers through various channels like phone and email.
✨Highlight Problem-Solving Abilities
Prepare to share specific instances where you've effectively solved problems for customers. This will show your potential employer that you can handle complaints and inquiries professionally.
✨Familiarize Yourself with Company Products
Research the company's products and services thoroughly. Being knowledgeable will allow you to recommend tailored solutions during the interview, showcasing your readiness for the role.
