Customer Service Executive

Out There RPO are supporting our client to recruit a full time Customer Service Executive to join their team in Fareham. You will be responsible for: * Providing help and advice to customers using your knowledge of the organisation\’s products or services. * Support Account Management through proactively selling additional products and building on-going relationships with clients. * Processing customer orders accurately and efficiently using Oracle NetSuite system. * Communicating courteously with customers by telephone, email and letter. * Agreeing product returns in consultation with the relevant Account Manager/Department. * Ensure all customer experience information is captured in Oracle NetSuite system, providing details of feedback and opportunities to maximise potential revenue. * Generate quotes to customer requirements using Oracle NetSuite. * Learning about our products and keeping up to date with changes. * Liaising with Operations regarding progress of all orders and informing customers of any late or incomplete deliveries. * Ensure all customer experience information is captured in NetSuite system, providing details of feedback and opportunities to maximise potential revenue. Requirements * Previous experience in a Customer Service role is essential. * Experience in a sales support role is desirable. * Excellent verbal and written communication skills. * Experience using Oracle NetSuite desirable. * IT literate. Benefits * Canteen * Free hot and cold drinks * Company pension * Cycle to work scheme * Free parking * Referral programme * Reward and Recognition