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- Tasks: Manage service charge income and assist leaseholders with queries and payments.
- Company: Join a dynamic property services team dedicated to supporting leaseholders and freeholders.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact in the community while developing valuable skills in property management.
- Qualifications: Knowledge of property law and service charge processes is essential.
- Other info: Initial 6-month contract with potential for extension; work Monday to Friday.
Provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write offs/write backs, administration and enforcement of lease conditions, limitations and breaches e.g. ASB and other requests from leaseholders for services. At all times have regard to all Contracts, legislative and policy requirements.
Responsibilities
- Effectively manage service charge income (annual and major works) on a patch basis, including personal contact, producing reports, and supporting documents for senior officers and liaison with the mortgage lender, court service and legal team as necessary.
- Be proactive in making early personal contact with leaseholders to establish the reason for non-payment.
- Identify the reason for non-payment, complete income, and expenditure assessments, make fair and reasonable agreements and monitor repayments.
- Identifying leaseholders with serious multiple debts at an early stage and make referrals to money/debt advice services.
- Agree and create payment plans on customer accounts promoting the use of Direct Debit and Standing Orders.
- Set up and monitor Direct Debit instructions and process any cheques received appropriately.
- Investigate and process payment transfer requests, refunds for the movement of credit balances and missing or misallocated payments in accordance with policies and procedures.
Requirements
- Knowledge of service charge collection and arrears recovery action, issues, techniques, and processes.
- Knowledge of Law of Property Act 1925.
- Working knowledge and application of Leases, covenants, and Leasehold Valuation Tribunal.
- Commonhold & Leasehold Reform Act 2002.
- Landlord and Tenant Act 1985.
- Knowledge of Landlord & Tenant Law and the legal processes for managing properties held on long leases.
Contract
Initial 6 month ongoing contract with the opportunity to extend Monday to Friday 9am to 5pm PAYE via Umbrella. This position offers hybrid working, requiring at least 2-3 days in the office each week.
If you are interested in this position AND meet the requirements, APPLY NOW!
Leasehold Officer (Property Services) employer: Vox Network Consultants Limited
Contact Detail:
Vox Network Consultants Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Officer (Property Services)
✨Tip Number 1
Familiarise yourself with the key legislation and regulations related to leasehold properties, such as the Law of Property Act 1925 and the Commonhold & Leasehold Reform Act 2002. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in property services or attend relevant industry events. Building connections can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed service charge collections or resolved tenant disputes. Having specific examples ready will showcase your practical experience and problem-solving skills during the interview.
✨Tip Number 4
Research StudySmarter's values and mission, and think about how your personal values align with them. Being able to articulate this connection during your interview can set you apart from other candidates and show that you're a good cultural fit.
We think you need these skills to ace Leasehold Officer (Property Services)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Leasehold Officer position. Familiarise yourself with key terms like service charge collection, arrears recovery, and relevant legislation.
Tailor Your CV: Customise your CV to highlight your experience and skills that are directly relevant to the role. Emphasise any previous work in property services, knowledge of leasehold law, and your ability to manage service charge income.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background aligns with the job requirements. Mention specific experiences that demonstrate your understanding of leaseholder services and your proactive approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Vox Network Consultants Limited
✨Know Your Legislation
Familiarise yourself with the key legislation relevant to the role, such as the Law of Property Act 1925 and the Landlord & Tenant Act 1985. Being able to discuss these laws confidently will demonstrate your understanding of the legal framework surrounding leasehold management.
✨Showcase Your Communication Skills
As a Leasehold Officer, you'll need to communicate effectively with leaseholders and other stakeholders. Prepare examples of how you've successfully resolved disputes or managed difficult conversations in the past to highlight your interpersonal skills.
✨Demonstrate Proactivity
The role requires proactive engagement with leaseholders regarding service charge income and arrears. Be ready to discuss how you would approach early contact with leaseholders and the strategies you would use to identify and resolve payment issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as dealing with multiple debts or managing service charge queries, and prepare your responses accordingly.
