Customer Service Manager - Telco/Utilities

My leading Telco client are looking for a talented and motivated individual to lead their outsourced customer service operation. This is a high profile leadership role responsible for ensuring seamless end-to-end service delivery across three core workstreams: Customer Support, Customer Retention, and Customer Onboarding.

This is a brilliant opportunity to work in a growing and forward thinking business.

The following skills / experience is essential:

• Experience managing large-scale customer service operations
• Previously managed BPO or offshore teams
• Previously worked for a Telco, Utilities company, or in Digital services.
• Excellent communication skills

Salary: Up to £60,000 + bonus + package

Location: London (good work from home options available)

If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.