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- Tasks: Join our team to set up and refresh laptops for a major tech rollout.
- Company: People Source Consulting Ltd, experts in niche technology recruitment.
- Benefits: Immediate start, hands-on experience, and a chance to work in a dynamic environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in IT support.
- Qualifications: Experience in IT support or deployment is essential; attention to detail is key.
- Other info: SC Clearance is required; this role is onsite in Aberdeen.
The predicted salary is between 24000 - 36000 £ per year.
Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.
Key Responsibilities:- Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
- Login to systems using contractor-provided devices under guidance and supervision.
- Perform hands-on laptop refresh activities following the defined project processes.
- Collect legacy devices from users and issue new devices based on the migration schedule.
- Ensure accurate device tracking - handover and collect the correct number of units daily.
- Update all steps in the Contractor's workflow management system with precision.
- Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
- Carry out daily manual stock checks and communicate findings to site leadership.
- Prepare collected devices for return - package using original boxes, label per Designation Rules ("Disposal" or "Refurbishment").
- Secure all devices and equipment in onsite storage at the end of each day.
- Previous experience in IT support, deployment, or refresh projects.
- Strong attention to detail and ability to follow strict processes.
- Good communication and reporting skills.
- Ability to work independently and within a team.
- Physically able to move equipment between locations safely.
IT Support, 2nd Line Support, Laptop, Refresh,Desktop employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support, 2nd Line Support, Laptop, Refresh,Desktop
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used in laptop refresh projects. Understanding the common software and hardware involved will help you speak confidently about your experience during any discussions.
✨Tip Number 2
Network with professionals already working in IT support roles, especially those involved in deployment projects. They can provide insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to demonstrate your attention to detail by discussing past experiences where you successfully followed strict processes. Be ready to share examples that highlight your ability to manage device tracking and reporting accurately.
✨Tip Number 4
Since this role requires SC clearance, ensure you understand the requirements and process for obtaining it. Being knowledgeable about this can show your commitment and readiness for the position.
We think you need these skills to ace IT Support, 2nd Line Support, Laptop, Refresh,Desktop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and deployment projects. Emphasise any previous roles where you handled laptop refresh activities or similar tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and ability to follow strict processes. Mention specific examples from your past experiences that demonstrate your skills and how they align with the job requirements.
Highlight Relevant Skills: In your application, clearly outline your communication and reporting skills, as well as your ability to work independently and as part of a team. These are crucial for the role.
Follow Application Instructions: Ensure you carefully read and follow all application instructions provided by the company. This includes submitting your application through our website and ensuring all required documents are included.
How to prepare for a job interview at Experis
✨Show Your Technical Know-How
Be prepared to discuss your previous experience in IT support and deployment. Highlight specific projects you've worked on, especially those involving laptop refreshes or similar tasks, to demonstrate your technical skills and understanding of the processes involved.
✨Emphasise Attention to Detail
Since this role requires strict adherence to processes, be ready to provide examples of how you've successfully followed detailed instructions in past roles. This could include discussing how you managed device tracking or performed stock checks accurately.
✨Demonstrate Strong Communication Skills
Effective communication is key in this position. Prepare to explain how you've communicated issues or escalated problems in previous jobs. You might also want to practice explaining technical concepts in a way that's easy for non-technical people to understand.
✨Prepare for Physical Requirements
As the job involves moving equipment, be ready to discuss your physical capability to handle such tasks. You could mention any relevant experience that showcases your ability to work independently and safely transport devices between locations.
