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- Tasks: Be the friendly face of our reception, assisting customers and ensuring a smooth operation.
- Company: Join Diamond Blaque Group, a top public sector provider dedicated to equality and diversity.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic setting.
- Qualifications: GCSEs in English and Maths, plus experience in customer service and facilities management.
- Other info: Prepare for an enhanced DBS check as part of the application process.
The predicted salary is between 24000 - 36000 £ per year.
We seek a dynamic Receptionist Facilities Assistant to provide operational support and be proactive for assigned sites, ensuring that they are supported and closed following service needs. Providing a professional, high-level customer service for front-of-house reception and primary building services. Anticipate customer needs or difficult situations that may require early intervention to ensure safety for staff and comfort for all customers, as well as to ensure customer standards are maintained and improved.
Responsibility
- To be a visible and approachable presence within the front of house reception area, assisting and guiding customers as and where required.
- To ensure that visitors and customers are appropriately welcomed and dealt with by corporate guidelines, FM procedures, and standards, and to provide information on Services.
Qualification – Essential
- GCSE Grade (or equivalent) in English Language and Mathematics.
- NVQ, level 2/3 equivalent, or be actively committed to achieving this, where qualified by experience.
- Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.
Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.
Successful candidates will have:
- Good working knowledge of the principles of Facilities Management.
- Proven track record of successful work in a multi-agency environment.
- Working practice of legislation governing Health & Safety.
- A well-developed knowledge of office systems, including packages such as MS Word, Excel, MS Outlook and databases.
- At least 3 years of experience delivering a face-to-face front-line reception service.
- Excellent customer service skills, including face-to-face service to customers.
- Excellent oral communication skills, including communicating clearly and succinctly.
- Ability to process enquiries and respond in a concise and timely manner.
- Able to establish positive working relationships and work well within a team.
- Uses effective listening and questioning techniques to understand the needs of customers and colleagues.
- Ability to embrace change and to implement new ways of working.
- Good organisational skills and capable of achieving agreed deadlines whilst staying motivated and focused.
- Commitment to the principles and practice of equality and diversity in employment and service delivery.
- Able to work 08:00 – 16:00 or 11:00 – 19:00 - Or between these working times at other sites.
Essential Compliance Requirements
- 2 Years References
- Enhanced DBS check
- A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.
Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Receptionist Facilities Assistant employer: Diamond Blaque HR Solutions
Contact Detail:
Diamond Blaque HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Facilities Assistant
✨Tip Number 1
Familiarise yourself with the principles of Facilities Management. Understanding how facilities operate and the common challenges faced can help you demonstrate your knowledge during interviews and show that you're proactive in anticipating customer needs.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you might need to handle difficult situations. Being able to articulate how you've successfully managed similar situations in the past will set you apart from other candidates.
✨Tip Number 3
Make sure you are comfortable using Microsoft Office, especially Word, Excel, and Outlook. Consider taking a quick online course or tutorial to refresh your skills, as being proficient in these tools is essential for the role.
✨Tip Number 4
Network with professionals in the Facilities Management sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for job opportunities.
We think you need these skills to ace Receptionist Facilities Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and facilities management. Use specific examples that demonstrate your ability to handle front-line reception duties and your knowledge of health and safety legislation.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention how your skills align with the job requirements, particularly your experience in a multi-agency environment and your commitment to equality and diversity.
Highlight Key Skills: In your application, emphasise your excellent communication skills and ability to establish positive working relationships. Provide examples of how you've successfully managed customer enquiries and maintained high standards of service.
Prepare for Screening: Be ready for the pre-engagement screening process. Gather any necessary documents, such as references and proof of qualifications, to ensure a smooth application process.
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Showcase Your Customer Service Skills
As a Receptionist Facilities Assistant, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for customers in the past. This will demonstrate your proactive approach and commitment to high standards.
✨Familiarise Yourself with Facilities Management Principles
Make sure you have a good understanding of the principles of Facilities Management. Brush up on relevant legislation, especially around Health & Safety, as this knowledge will be key in your role and can set you apart from other candidates.
✨Practice Clear Communication
Since excellent oral communication skills are essential, practice articulating your thoughts clearly and succinctly. You might want to rehearse common interview questions with a friend or family member to build your confidence in delivering concise responses.
✨Demonstrate Teamwork and Adaptability
Be ready to discuss your experience working in a team and how you've embraced change in previous roles. Highlight specific instances where you've collaborated effectively with others or adapted to new processes, as this shows your flexibility and commitment to teamwork.
