Portfolio Administrator

Portfolio Administrator – Student Housing

Location: London

Salary: £30,000 to £35,000 per annum plus up to 25% performance-related bonus

Contract: Full-time, permanent

We’re hiring exclusively on behalf of a fast-growing accommodation provider to appoint a Portfolio Administrator to support the operational delivery of their London portfolio. This role is ideal for someone who thrives on structure, accuracy, and supporting the performance of a busy property management team.

Working closely with Portfolio Managers and regional leads, you’ll be responsible for tenancy lifecycle administration, data tracking, compliance coordination, and helping ensure all students experience a smooth and well-managed tenancy journey.

What you’ll be doing:

• Coordinating the tenancy lifecycle: document checks, contract issuance, Right to Rent validation
• Managing tenancy changes and replacements, ensuring legal compliance throughout
• Monitoring inboxes and triaging queries, escalating to relevant teams where needed
• Keeping compliance records up to date (certifications, inspections, exemptions etc.)
• Scheduling inspections, move-ins, and risk assessments using internal systems
• Supporting KPI reporting and weekly tenancy audits
• Handling council tax processes and ensuring documentation is filed correctly
• Providing administrative support for lettings season, handovers, and compliance checks
• Using WhatsApp video to triage common issues like access, keys, or internet faults

What we’re looking for:

• Experience in residential property, lettings, compliance, or tenancy coordination
• High attention to detail and ability to work with pace and accuracy
• Strong communication skills, both written and verbal
• Comfortable using systems like YARDI, Fixflo, HubSpot or similar
• Calm and proactive when managing multiple deadlines or priorities
• A natural team player who can work independently and take ownership
• Council tax or HMO licensing experience is a plus but not essential

Why this role:

This is a great opportunity to join a dynamic and values-driven business with a clear operational structure and plenty of room to grow. You’ll be part of a collaborative team that takes pride in delivering an excellent student experience and operational excellence at scale.

Exclusively represented by

This opportunity is being managed exclusively by Vianney Dinnall-Sadler, Associate Director at Macdonald and Company. All enquiries will be handled confidentially. To learn more please get in touch directly.