Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle warranty claims and customer returns with precision and care.
- Company: Join a top-rated agency in Milton Keynes, passionate about cycling and customer satisfaction.
- Benefits: Enjoy a competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Be part of a collaborative team that values your skills and love for cycling.
- Qualifications: Must have strong communication skills and knowledge of bikes; Cytech qualification preferred.
- Other info: Only shortlisted candidates will be contacted due to high application volume.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about cycling and skilled in resolving technical product issues? Do you thrive in a fast-paced environment where customer satisfaction and efficiency are key? If so, we’d love to hear from you!
We’re looking for a dedicated and detail-oriented Warranty Technician to join our Warranty Department. You’ll play a vital role in ensuring that customer returns and warranty claims are handled swiftly, fairly, and to the highest standard.
The Role
- Managing the return and processing of warranty items in line with company and supplier policies.
- Ensuring customer complaints and technical issues are resolved promptly and effectively.
- Liaising with suppliers to ensure warranty returns are processed accurately and efficiently.
- Communicating key warranty and product insights to internal departments.
- Providing technical and warranty support to UK-based customers.
The Person
- Be confident in managing their own workload and making sound warranty decisions.
- Have excellent written and verbal communication skills.
- Be a clear and professional communicator who enjoys working directly with customers.
- Be an enthusiastic team player with a track record of achieving goals.
- Possess solid knowledge of Road and MTB bikes, with technical understanding of Shimano products being a distinct advantage.
- Be Cytech Level 1 or 2 qualified (or equivalent).
What We Offer
- A competitive salary package
- A supportive and dynamic working environment
- Opportunities for training and career development
- The chance to work with a team passionate about cycling and customer care
Ready to Join Us? If you’re a motivated and customer-focused technician who thrives in a collaborative environment, apply today and help us deliver top-class service to our cycling community.
Warranty Technician employer: Quality Personnel
Contact Detail:
Quality Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Technician
✨Tip Number 1
Familiarise yourself with the latest Shimano products and their common issues. Being knowledgeable about these will not only help you in interviews but also demonstrate your passion for cycling and technical expertise.
✨Tip Number 2
Prepare to discuss specific examples of how you've resolved customer complaints or technical issues in the past. This will showcase your problem-solving skills and ability to handle warranty claims effectively.
✨Tip Number 3
Network with professionals in the cycling industry, especially those who work with warranty processes. Engaging with others can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Demonstrate your teamwork skills by sharing experiences where you collaborated with others to achieve a goal. This is crucial as the role requires working closely with both customers and internal departments.
We think you need these skills to ace Warranty Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to the role of a Warranty Technician. Emphasise your technical knowledge of cycling products, especially Shimano, and any qualifications like Cytech Level 1 or 2.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cycling and customer service. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the company's goals.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your written and verbal communication skills in both your CV and cover letter. Use clear and professional language to convey your points.
Show Enthusiasm for the Role: In your application, express your enthusiasm for working in a fast-paced environment and your commitment to customer satisfaction. This will help you stand out as a motivated candidate who aligns with the company's values.
How to prepare for a job interview at Quality Personnel
✨Show Your Passion for Cycling
Make sure to express your enthusiasm for cycling during the interview. Share any personal experiences or stories that highlight your love for bikes, as this will resonate with the interviewers and show that you align with their values.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical understanding of Road and MTB bikes, especially Shimano products. Brush up on common issues and solutions related to these bikes, as this will showcase your expertise and problem-solving skills.
✨Highlight Communication Skills
Since the role involves liaising with customers and suppliers, emphasise your excellent written and verbal communication skills. Provide examples of how you've effectively resolved customer complaints or technical issues in the past.
✨Prepare for Scenario Questions
Anticipate scenario-based questions where you may need to make warranty decisions or handle customer complaints. Think through your thought process and how you would approach these situations, demonstrating your ability to manage your workload efficiently.
