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- Tasks: Lead the development and execution of Consumer Duty outcomes testing across the business.
- Company: Join a well-established challenger bank focused on customer outcomes and regulatory compliance.
- Benefits: Enjoy a collaborative environment with opportunities for professional growth and visible impact.
- Why this job: Shape the Consumer Duty agenda in a forward-thinking, agile organisation with a high-performing team.
- Qualifications: Proven experience in outcomes testing within regulated financial services and strong analytical skills required.
- Other info: Ideal for adaptable professionals from smaller organisations who thrive on autonomy and driving results.
The predicted salary is between 48000 - 72000 £ per year.
A well-established challenger bank are seeking a Senior Outcomes Testing Specialist to lead the development and execution of Consumer Duty outcomes testing across their business. This role is ideal for a high-performing professional from a smaller, fast-paced organisation who is comfortable operating with autonomy and driving results. This is a strategic and hands-on position where your expertise will directly influence the way the company assesses, assures, and evidences good customer outcomes in line with Consumer Duty regulations.
Key Responsibilities
- Design and implement a comprehensive outcomes testing framework aligned with Consumer Duty requirements.
- Deliver clear, actionable insights to demonstrate both customer benefit and regulatory compliance.
- Lead collaboration across compliance, risk, operations, and product teams to embed testing into core processes.
- Oversee effective data gathering, analysis, and reporting to ensure meaningful outcomes assessments.
- Produce high-quality reports and presentations for senior leadership and regulatory bodies.
- Stay ahead of regulatory developments and continuously refine testing approaches based on feedback and evolving standards.
What We’re Looking For
- Proven experience designing and executing Consumer Duty outcomes testing, ideally within regulated financial services.
- Background in smaller or lean organisations where adaptability, ownership, and initiative are essential.
- In-depth knowledge of Consumer Duty principles and their application in a commercial environment.
- Strong analytical skills – able to convert complex data into meaningful insights.
- Confident communicator with strong stakeholder engagement skills at all levels.
- Detail-oriented, proactive, and highly outcome-focused.
Desirable Experience
- Background in compliance, risk, audit, or customer experience within financial services.
- Practical experience with data analysis and reporting tools.
- Familiarity with FCA expectations and best practices in regulatory compliance.
Why Apply?
- Play a central role in shaping and leading the Consumer Duty agenda.
- Join a forward-thinking, agile organisation where your impact will be highly visible.
- Work alongside a collaborative, high-performing team committed to delivering excellence.
- Great opportunity for professional growth in a high-profile, regulatory-facing role.
Contact Detail:
JSS Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Outcomes Testing Specialist - Consumer Duty
✨Tip Number 1
Familiarise yourself with the latest Consumer Duty regulations and guidelines. Understanding these will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-evolving regulatory landscape.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in compliance and outcomes testing. Engaging in conversations can provide insights into industry practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented outcomes testing frameworks in previous roles. Highlighting your hands-on experience will showcase your ability to drive results autonomously.
✨Tip Number 4
Stay proactive by researching the company’s current initiatives related to Consumer Duty. Tailoring your discussions around their specific goals and challenges can set you apart as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Senior Outcomes Testing Specialist - Consumer Duty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in designing and executing Consumer Duty outcomes testing. Use specific examples from your previous roles, especially if you have worked in smaller, fast-paced organisations.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of Consumer Duty principles and how you've applied them in a commercial environment. Mention your analytical skills and provide examples of how you've converted complex data into actionable insights.
Showcase Collaboration Skills: Highlight your experience in leading collaboration across different teams such as compliance, risk, and operations. Provide examples of how you have embedded testing into core processes and the impact it had on customer outcomes.
Demonstrate Continuous Learning: Mention any relevant training or certifications related to regulatory compliance and Consumer Duty. Show that you stay updated with regulatory developments and are proactive in refining your approaches based on feedback.
How to prepare for a job interview at JSS Search
✨Showcase Your Expertise in Consumer Duty
Make sure to highlight your experience with Consumer Duty outcomes testing. Be prepared to discuss specific frameworks you've designed and how they align with regulatory requirements, as this will demonstrate your understanding of the role's key responsibilities.
✨Prepare for Data-Driven Discussions
Since strong analytical skills are crucial for this position, come ready to discuss how you've converted complex data into actionable insights in previous roles. Consider bringing examples of reports or presentations you've created that showcase your ability to communicate findings effectively.
✨Emphasise Collaboration Skills
This role requires collaboration across various teams. Be ready to share examples of how you've successfully worked with compliance, risk, operations, and product teams in the past. Highlight your ability to engage stakeholders at all levels and drive results through teamwork.
✨Stay Updated on Regulatory Changes
Demonstrating your knowledge of current regulatory developments is key. Research recent changes in Consumer Duty regulations and be prepared to discuss how these might impact the organisation. This shows your proactive approach and commitment to staying ahead in the field.
