Claims Administrator

Are you highly organised, detail-focused, and looking to join a supportive, fast-paced team? Parcelhub is recruiting a Claims Administrator to support our claims function. You’ll work from the site closest to you, with the flexibility of hybrid working to fit your routine. Available base locations include Nottingham, Leeds, Leicester, Smethwick, and Dinnington, giving flexibility for candidates across the Midlands and Yorkshire regions. In this role, you’ll be central to managing carrier claims on behalf of our customers, from submission to resolution, ensuring accuracy, transparency, and excellent service at every stage. About the RoleWhat You’ll Do As a Claims Administrator, you’ll support the entire claims process from start to finish, handling key tasks such as: Submit accurate claims across multiple carriers, working to strict deadlines. Verify and forward claim documentation to the relevant carrier. Process and log credits received, then apply these to customer accounts. Respond to claims-related queries and escalate when needed. Maintain accurate records using our internal claims portal. Collaborate with finance and client-facing teams. Support ad hoc finance and administrative duties. Requirements What You’ll Bring Strong Microsoft Excel and Office skills, confident working with large datasets High attention to detail and accuracy Ability to manage time independently and work collaboratively in a team Experience in logistics or carrier claims is desirableQualifications Minimum of GCSEs (Grade C/4 or above) in English and Maths A Levels or equivalent preferred Proven experience working in a deadline-driven, team-based environment Whether you\’re near Nottingham, Leeds, Leicester, Smethwick, or Dinnington, this is your chance to join a dynamic company where your administrative skills and attention to detail will make a real impact. Interested? Let’s talk about where this Claims Administrator role can take you